City : Toronto

Category : Customer Care

Industry : Real Estate

Employer : Tridel

About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction and corporate stewardship.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

About the Role

We are looking for a Customer Care Administrator to join our Customer Care Home Orientation team. The Customer Care Administrator is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs.  The Administrator’s successful performance will tie directly to their ability to support their Customer Care Site Office Team through office management skills, coordination of site activities and appointments and by managing their position in a manner that contributes to the efficient and effective organization of the Customer Care Office.

This role reports directly to the Assistant Manager, Customer Care Administration.

The main responsibilities of the Customer Care Administrator will be to:

• Equip the office with all that is required to conduct Pre-Delivery Inspections, and suite closings;
• Regularly Track and book Home Orientation appointments with Purchasers;
• Schedule move-in times and prepare Homeowner files according to departmental policy;
• Meet and greet all visitors to the Customer Care Office in a manner consistent with professionalism;
• Assemble Purchaser closing packages and Home Care Handbooks;
• Coordination of suite closings including liaising with appropriate third-party vendors as required;
• Post Occupancy care including processing and scheduling maintenance and warranty review follow up appointments; and
• Completing and distributing weekly reports of site progress. 

About Our Customer Care Administrator  

Our Customer Care Administrator is someone that has a positive, professional, and upbeat attitude with a passion for administration. They have outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns. They are able to self-organize, problem solve, and manage multiple activities with a high level of detail orientation. The Customer Care Administrator must have exceptional interpersonal skills and strives towards quality and continuous improvement.

• Post-secondary education specific to the role is preferred, but not mandatory; we recognize experience in lieu of education
• Demonstrated proficiency of Microsoft Office Suite
• Comfort with adapting to a wide range of computer & mobile technologies

Additional Information

In order to respond to Customer demands and preferences, the Customer Care Administrator will have to be flexible with hours of operation in accommodating the needs of the customers which may require working centrally and/or on-site at any community where our Company has an interest (with the expectation of moving from site to site with minimal notice).  This flexibility would extend to irregular workdays and irregular or extended hours as outlined, but not limited to, the most common schedules per below.

Regular Hours/Workdays                     9 a.m.  – 5 p.m. or 11a.m.  – 7 p.m. Weekdays

Irregular Hours/Workdays                    7:30 a.m. to 3:30 p.m.; Evenings and Weekends as required

COVID-19: Changes we’ve made to ensure our employees are safe:

We are doing our part to ensure that our employees (and future employees) remain healthy, safe, and at home to reduce the spread of Covid-19. During this time, most employees are working from home or doing a blended model of at home and in-office work in accordance with government and Public Health guidelines. Until further notice, this role will continue to operate under this model however, our intention is to resume regular business practices post COVID-19 when it is safe to do so.

How does this effect hiring and onboarding? 

Our interview and onboarding processes have remained relatively the same, except that interviews and onboarding sessions are conducted through video platforms.

Our Inclusive Workplace

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

Tridel is committed to providing accommodation for disabilities during the recruitment and selection process upon request. If an applicant requests accommodation, Talent Development will consult with them to make arrangements to accommodate their needs.