City : Markham, ON

Category : Staff

Industry : Automotive

Employer : Hyundai Canada

Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country – from subcompact to premium sedans to sport utility and crossovers – and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations.


When Hyundai entered the Canadian market in 1983, it was the company’s first overseas subsidiary. Since that time, it has grown into one of the best selling automotive brands in Canada. Hyundai’s success can be attributed to the quality, safety, and design of its vehicles, which is reflected in numerous, high-profile awards they have recently won.


POSITION OVERVIEW
The Genesis Training & Operational Excellence Coordinator works with the Manager, Genesis Training & Operational Excellence to coordinate, administer and report on the training and operational programs specifically designed to support the Genesis Distributors in the areas of Customer Experience, Product and Technical training.

KEY ACCOUNTABILITIES
• Monitor and track the development and delivery of all web, virtual and in-class training activities
• Monitor, track and report on training participation and completion by Distributor staff on a monthly basis and work with Regional Managers to provide reports for use with Distributors
• Maintain and report on the Genesis Excellence Certification Program to ensure minimum training achievement by role
• Review developed training materials for accuracy and Brand compliance
• Along with the Training Manager, collaborate with other Genesis team members to develop, implement and maintain a Rewards and Recognition program for Distributor staff
• Monitor and track all Genesis Foundations coaching sessions
• Provide KPI tracking results for all Genesis Foundations coaching sessions
• Coordinate and work with the training vendor to implement the delivery of the Genesis Experience Standards
• Support the Regional team ensuring the Distributors are following the Genesis Experience Standards
• Develop, distribute and post Distributor training communications
• Coordinate, organize and support the delivery of specific Distributor meetings whether virtual or in-person
• In cooperation with the Training Manager, collaborate with Genesis Team members to evolve the Genesis onboarding program for all new Distributor staff and coordinate scheduling of the onboarding
• Support and guide Distributors on the required platforms and access levels for new Distributor associates joining the network
• Maintain network listings and distribution lists of all Distributor staffing
• Schedule and coordinate various training meetings
• Develop, implement and coordinate a communication platform for Distributor staff to share Genesis news, leading practices and results on a regular cadence
• Support the maintenance, testing and upkeep of the Learning Management System (LMS) and supporting materials
o Add and test content to ensure working as intended
o Identify and recommend LMS enhancements
• Prepare and track Legal Department Service Request (LDSR) forms specific to vendor contracts
• Prepare the documentation required for the creation and fulfilment of Purchase Orders
• Provide support as required for all training activities
• Provide support as required for any other Genesis related events as required

REQUIRED EDUCATION AND EXPERIENCE
• Up to 2 years of relevant experience in the same or similar positions
• Completion of an undergraduate degree Or an equivalent combination of experience and education

REQUIRED SKILLS AND KNOWLEDGE
• Excellent oral and written communication skills
• Customer Focus / Service Orientation
• Excellent Problem Solving / Analytical Thinking
• MS Office (Intermediate level)
• Organizational Skills
• Project Management
• Time Management
• Bilingual (English & French) preferred

Why join our team?
Our award-winning culture has been recognized through our Great Place to Work™ certification for the past 4 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement! When you join Hyundai Auto Canada Corp., you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

The first round of candidates will be reviewed on or before March 5, 2022

Hyundai Auto Canada Corp. is committed to ensuring the health and safety of its team members during the Covid-19 pandemic. Remote work is temporarily available until it is deemed appropriate and safe for all staff to return to the office.


We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.


Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.


We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.