Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: DIRECTOR, ANCILLARY SERVICES

As a senior leader in Facilities Services, the Director, Ancillary Services is accountable for the management, policies, operation and integration of the University business services, and revenue generating ancillary service contracts and enterprises.  The position is responsible for the oversight of the four campus Bookstore financial positions and operations to ensure that their mandate is met and that they generate a positive cash flow annually.  The Director is also responsible for revenue generating ancillary service contracts including Campus Parking Services, Food Services, University Catering, Snack Vending, Cold Beverage Services and Student Smart Card & Print System.    

The Director provides leadership, direction and support to a large team of business services which includes Print Services Department, Campus Copy Centres, Fleet, Central Shipping & Receiving and Central Mail & Couriers Services. The primary objective of the position is to provide oversight and direction for the effective and efficient operation of Ancillary Services, in meeting the needs of the University community and to integrate and expand business service operations and profit, in addition to measuring and ensuring contract performance and customer satisfaction. 

EDUCATION AND EXPERIENCE

•    Relevant Bachelor’s Degree in business administration in addition to a minimum of 7 years’ broad experience in ancillary service operations, retail operations and management of staff. An equivalent combination of education and experience may also be considered.
•    Experience in post-secondary sector would be preferred.
•    Experience working with integrated financial information systems, with experience with SCT BANNER integrated system preferred.  
•    Experience in overseeing Bookstore and Print Centre operations.
•    Experience in marketing and contract management for large service contracts (e.g. food service, parking and transit providers). 
•    Experience in analyzing and negotiating new business opportunities for the university and bringing them on board as revenue generating centres.
•    Experience in providing a high level of customer service.

QUALIFICATIONS

•    Demonstrated leadership competencies and a proven track record of leading cross- functional teams in retail and operational environments.
•    Demonstrated ability in effective team management and implementing change resulting in improvement to service, staff productivity and systems efficiency.
•    Experience developing and managing multi-year, operational budgets in retail environments.
•    Team and service excellence oriented and interfaces well with academics, professionals, senior management, corporate executives and local officials.  Excellent verbal, written, presentation and business skills.  
•    Strong communication skills demonstrated in complex work environments with a proven ability to hold dialogues with a variety of stakeholders, a proven ability to listen to needs and concerns and to build confidence through follow-up actions.
•    An understanding of and an appreciation for complex, unionized public sector organizations is preferred; experience in and knowledge of post-secondary educational institutions is an asset.
•    Demonstrated effective organizational, problem-solving, planning and analytical skills.
•    Demonstrated use of sound judgment and reliable decision making.
•    Strong organizational skills and a high degree of self-motivation and business acumen.
•    Ability to interact effectively with a variety of individuals, including the ability to present information clearly and concisely, and to be persuasive.
•    Intercampus travel is required, possession of a valid driver’s license and access to a vehicle is preferred.

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Note to Applicants
The University welcomes and encourages applications from women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. If you require an accommodation through our hiring process, please include your request in the application email.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
 
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.