• Do you stand out for your coaching skills?
• Are you a motivating and inspiring leader?
• Are you dedicated to delivering a superior client and employee experience? 

• Guide and coach the team of representatives in identifying clients' financial needs
• Make sure the team promotes the Bank's products and services and refers clients to the right resources.
• Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referrals
• See that the branch's operational activities are carried out efficiently
• Build loyalty by maintaining close relationship with clients and offering them quality service
• Do your part to increase transaction revenues, share of wallet, and client acquisition and retention by soundly managing the branch's expenses and transaction services.
• Ensure compliance with security standards and procedures in effect

• Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
• Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
• Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
• Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities
• The incumbent must be able to identify risks inherent to Personal and Commercial Banking sector activities
• You will be managing 4 employees

• College diploma and four to six years of experience, depending on position level OR University certificate in a related field or National Bank University Program and three to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
• Experience in personnel management and coaching
• Experience in business development and customer service 
• Knowledge of financial products and services, an asset
• Bilingualism, spoken and written (English and French) an asset

Ready to make a difference within a team? To have a positive impact? Submit your application!

At National Bank, we stand out by investing in our employees throughout their careers—as demonstrated when we were awarded silver in the "Most Innovative use of HR Technology" category at the 2020 Canadian HR Awards for our use of Axonify, a personalized learning solution that can be used every day.The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.

Come and see how: https://jobs.nbc.ca/diversity