City : Ottawa

Category : Regular Full Time

Industry : Education

Employer : University of Ottawa

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities. 

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

Position purpose:
Reporting to the Manager, One Card:

The Supervisor, Housing Assignments and uOttawa Card Services, is responsible for the operational planning, organizing, leading, evaluating and controlling all activities related to the administration of the Housing Assignment process, off campus housing, uOttawa Card and UPASS Services.  Translates strategies into short-, medium- and long-term operational deliverables in support of university objectives while ensuring the highest level of service excellence. Ensures collaboration amongst team members and establishes processes and procedures that optimize resources contributing to the best experience for students, staff, and visitors of the University of Ottawa.

In this role you will:

• Manage the housing operations program while collaborating with internal and external stakeholders to optimize the student housing search experience.  Emphasis is placed on developing strategic partnerships with the housing and hospitality industry to provide viable and safe housing options for students of all circumstances throughout the national capital region.
• Manage the uOttawa card program operations with focus on the expansion of new and innovative programs by interacting with internal stakeholders, local businesses and community leaders to best meet the needs of students. Participate in the negotiation of service contracts as the university enters and renews their partnerships.
• Be responsible for the management and reporting of all financial transactions generated using the uOttawa card to the various partners.
• Manage the U-Pass program operations while ensuring corporate contractual compliance throughout all university departments and the City of Ottawa (OC Transpo) 
• Recruit, train, and supervise staff, assign work, set objectives, and evaluate employee performance among other human resources activities.

What you will bring:

• Bachelor’s degree in business management, marketing and/or project management or another combination of relevant education and experience. 
• 5 years of related experience in the management of an administrative office with the primary goal of providing outstanding customer service in a student or customer-centric environment.
• 3 years of experience in supervision
• Relevant experience in managing projects, development and marketing of a marketing plan and customer service in a major company.
• Ability to motivate a team and to collaborate with multiple stakeholders.
• Ability to develop new services and revenue streams
• Proven commitment to client satisfaction
• Knowledge of human resources management in a unionized context
• Strong organizational skills to manage a high-paced, high demand environment with strict deadlines and ongoing operations.
• Ability to analyze documents and/or applications and interpret their meaning to apply appropriate rules and procedures.
• Experience and knowledge of embedded or e-commerce systems and financial transactional processes would be an asset.
• Strong interpersonal and communication skills
• Experience in the maintenance and development of standards and Key Performance Indicators in day-to-day management
• Ability to analyze problems and find potential solutions
• Ability to respond in the event of an emergency
• Bilingualism – French and English (spoken and written)

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.