Service Delivery Manager
City : Toronto
Category : Other
Industry : Marketing
Employer : AIR MILES
It's fun to work in a company where people truly BELIEVE in what they're doing!
Service Delivery Manager/RTE
The AIR MILES Rewards Program has earned the trust and support of more than two-thirds of Canadian households. For over two decades, we have helped our Partners use Canada’s most widely accepted loyalty currency, AIR MILES® reward miles, to influence customer behavior, drive profitability, and build long-term relationships.
Benefits and Perks at AIR MILES:
- Flexible Work Arrangements
- COVID-19 Work-from-Home safety response
- Tuition Reimbursement
- Annual Wellness Subsidy
- Summer Hours Program
- Volunteer Paid Time Off Program
- AIR MILES Gold® Collector
- Group RRSPs & Company match
- Wellness Resources including Cognitive Behavioural Therapy
- Loyalty Days and Anniversary Air Miles
- Recognized as Canada’s Top Employer
- Extensive Learning and Development Tools and Programs
There’s a reason we’re recognized as one of the best places to work year after year: We give you more than a place to work, we give you a place to grow your career. That’s what sets us apart.
What Will You Work On?
The Release Train Engineer (RTE) is a servant leader and coach. The RTE’s major responsibilities are to facilitate processes and assist the teams in delivering value. RTEs communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement.
How Will You Create Impact?
- Manage and optimize the flow of value through the ART (Agile Release Train) using various tools, such as the Program Kanbans and other information radiators
- Establish and communicate the annual plan for Iterations and Program Increments (PIs)
- Facilitate PI Planning event by fostering and facilitating a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning events across stakeholder groups
- Assist with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary
- Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets
- Develop resource strategy and plan to address critical bottlenecks
- Encourage collaboration between teams and System and Solution Architects/Engineering Work with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment
- Improve the flow of value through value streams by improving and assessing the practices associated with DevOps and Release on Demand in the Continuous Delivery Pipeline
- Help drive the Lean User Experience (UX) innovation cycle
- Work with internal stakeholders on program execution and operational excellence
- Develop and operate within Lean Budgets and ensure adherence to Guardrails
- Drive relentless improvement via Inspect and Adapt workshops; assess the agility level of the ART and Solution Train and help them improve
- Foster Communities of Practice and the use of engineering and Built-In Quality practices
Let’s Talk About You:
- Understanding of various agile and scaled agile frameworks including, but not limited to, Scrum, Kanban, Scaled Agile Framework (SAFe), Large-Scale Scrum (LeSS), and Disciplined Agile Delivery (DAD)
- 10+ years of related agile delivery experience
- 3-7 years of related scaled agile transformation roles
- 5-7 years of related experience managing people and projects/infrastructure
- University degree in Computer Science, Software Engineering, or other related fields
Diversity, Equity and Inclusion
AIR MILES is for everyone. We are committed to embedding inclusion in the way we work and the services we offer. We believe that inclusion is not only a strength but a competitive advantage for AIR MILES and we focus on building a culture of inclusion that enables us to perform, innovate and be ourselves.
In your application, please feel free to advise if you require reasonable accommodation for the interview process. We welcome you to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc). Please know interviews are currently being conducted remotely, via phone or video call. We look forward to ‘virtually’ meeting you!
Meet our Employee Resource Groups (ERGs)
AIR MILES is home to many Employee Resource Groups that represent different identities and interests of our Associates. Learn more about them below.
Pride at AIR MILES (PAL): PAL (Pride at LoyaltyOne) is focused on promoting diversity through a safe and inclusive working environment for all Associates, regardless of sexual orientation, gender identity, or gender expression.
Women’s Leadership Initiative (WLI): The Women’s Leadership Initiative, is a grassroots initiative at AIR MILES. Our mission is to champion the growth and empowerment of women at AIR MILES.
The Sustainables: This is an employee resource group dedicated to empowering Associates to make a difference in their own lives around the environment and climate change action.
Toastmasters: Toastmasters International teaches communication and leadership skills through a worldwide network of clubs.
Our COVID-19 Response
The well-being of our Associates is our top priority. Since March 2020, we made the decision to ask all Associates to work from home until further notice. Everyone is set up with the tools and resources required to stay connected and make work-from-home routines more comfortable. We continue to follow the guidance of the provinces, municipalities & public health agencies that we operate in as well as consider the safety, health and interests of our Associates, as we make decisions about reopening our office locations.
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About AIR MILES
Today, there are more ways than ever to engage shoppers. At AIR MILES, we believe that understanding the people behind the purchase is key to winning their hearts – and their wallets. For over two decades and from more than fifty locations around the globe, we have paired expertise in shopper behavior with advanced analytics to uncover the data-driven insights that drive successful loyalty, marketing and merchandising solutions. At AIR MILES, we know that in coming together we are at our strongest – and that together we can help shape the future for our clients, their shoppers and our communities. AIR MILES is a Loyalty Ventures Inc. company. For more information, visit www.loyalty.com
About Loyalty Ventures Inc.
Loyalty Ventures Inc. is a leading provider of tech-enabled, data-driven consumer loyalty solutions. Our solutions are focused on helping partners achieve their strategic and financial objectives, from increased consumer basket size, shopper traffic and frequency and digital reach to enhanced program reporting and analytics.
We help financial services providers, retailers and other consumer-facing businesses create and increase customer loyalty across multiple touch points from traditional to digital to mobile and emerging technologies. We own and operate the AIR MILES® Reward Program, Canada’s most recognized loyalty program, and Netherlands-based BrandLoyalty, a global provider of purpose-driven, tailor-made, campaign-based loyalty solutions for grocers and other high-frequency retailers.
Loyalty Ventures Inc. is an Equal Employment Opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities in accordance with legislation.
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