City : Vancouver, Victoria, Nanaimo, Calgary, Edmonton, Winnipeg, Toronto, Mississauga, Montreal

Category : Full-time

Industry : Telecommunications

Employer : Shaw

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.Come dream bigger and brighter with Shaw.

The role

The Shaw Business team in Calgary is currently seeking a Project Coordinator to join our team! This position reports directly to the Supervisor, Service Delivery. Our team is responsible for coordination of internal resources, direct customer support, and project reporting, throughout the delivery of data and voice services to some of Shaw’s largest customers. The Project Coordinator is accountable for coordination and delivery of projects in a fast-paced environment while maintaining an excellent customer experience throughout the process.

A typical day

The role is both exciting and fast paced. You will balance large project volumes while ensuring flawless delivery to our Enterprise customers. You will need to understand the business objective of your project, and get to know your internal and external customers, build relationships with downstream operational teams, and drive the project to the finish line.

Your skills/experience

• Your work ethic is unmatched!
• Candidates with project management, project coordination, along with implementation will be prioritized for this role
• In depth knowledge of Voice and Data
• Complete full workload within established time frames.
• Manage projected in-service dates and provide proactive customer communications throughout order cycle
• Take action when answers to a problem are not readily apparent in equivocal circumstances
• Prioritize quickly as circumstances dictate
• Respond to customer inquiries and concerns providing each client with cheerful, professional, and knowledgeable service
• Act as a single point of contact for the customer providing ongoing account support, handling service inquiries, billing issues and change management for assigned accounts
• Prepare reports detailing monthly account activities and service installation intervals
• Initiate all changes to existing services.
• Track project milestones ensuring results are completed and meet project requirements
• Coordinate, attend, and participate in partner meetings
• Proven track record of identifying problems and situations, take appropriate action, implement solutions, or escalate as required, maintaining a high level of performance under the pressure of time constraints and a fast-paced changing environment.
• Strong interpersonal skills. Collaborate in a team environment and with departments.
• Strong organizational skills, including the ability to plan, coordinate and monitor a significant number of functions simultaneously
• Strong communication skills, both written and verbal.
• Various other duties as required

Other details

• This position requires the successful completion of a criminal and credit background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.