City : Ottawa

Category : Regular Full Time

Industry : Education

Employer : University of Ottawa

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

About the faculty/service: Faculty of Engineering
The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER!

Position Purpose

Coordinates the processes related to front-line services and operational processes involved in planning courses and implementing course schedules, exams, and teaching and course evaluations by directly supervising personnel working in the Office of Undergraduate Studies and serving as their primary contact. Finds solutions to special requests and adopts a positive, professional attitude to seize opportunities to review, develop, and implement best industry practices in order to foster a harmonious team environment.

Essential Qualifications

In-depth knowledge of high school, collegiate, undergraduate and graduate academic programs, combined with at least five years’ work experience in an academic setting
Knowledge of administration normally acquired through post-secondary training and several years’ experience in a similar role.
Experience in leading a team in a constantly changing environment
Experience in delivering customer services
Experience in interpreting, communicating, and implementing processes, policies and procedures
Practical experience in using Microsoft Office suite, Windows, Internet browsers, the student information systems, Talisma and email
Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment
Ability to focus in an open, stimulating environment that features multiple interruptions at any time
Ability to manage many files with attention to detail
Ability and willingness to take decisions that could affect students, department professors or support staff
Proven ability to exercise tact, diplomacy, discretion and good judgment
Bilingualism – French and English (written and spoken)
Knowledge of University processes and administrative structures is an asset
Experience in collecting and analysing data, and in writing administrative and statistical reports
Experience in implementing strategies and activity plans aimed at students
Excellent communication skills in order to fully understand student and employee needs
Excellent organizational skills
Organizational and analytical skills, good judgment and attention to detail

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.