City : Waterloo

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life is embarking on a multi-year transformation to a Digital Enterprise. We are moving to a new way of working, bringing Business, Digital Technology and Operations closer together in delivering Client value.  As an Agile Coach in Sun Life's Digital Solutions (DS) IT organization, the incumbent is required to be an experienced scrum master practitioner with a demonstrated understanding of Scrum and a high-level understanding of other agile frameworks and practices.  Working with agile teams, sponsors, and stakeholders, the team coach will help increase agile maturity towards delivering on commitments to achieve business value, build high-performing teams, and be a catalyst for change.  The team coach is responsible for helping teams perform by instilling an agile mindset and methodology through coaching individuals and championing continuous improvement. They have a deep understanding of the organization and team processes and add value with a broader perspective across multiple teams and business units.

What Will You Do?

• Act as an Agile champion for Digital Enterprise and teams in Canada.
• Help stand up new Agile teams and provide consulting and coaching to these teams to support their development and ongoing improvement to become self-organizing, self-managing and highly functional. This includes supporting the development of the Product Owner, Scrum Master and the team members.
• Act as a change agent, you are passionate about agile, motivating change, and making it happen, championing a culture of continuous improvement and valued delivery to our clients. 
• Facilitate an environment of continuous improvement and adoption of agile/scrum practices.
• Provide coaching on how to prioritize and manage items in the backlog and maintain a backlog 3 to 4 sprints ahead of the team
• Promote the Agile culture and mindset throughout the organization. This includes leading teams and influencing leaders and partners as they learn and adopt Agile practices by supporting them through coaching, mentoring, facilitating and teaching.
• Promote the use of DevOps technical practices and tools.
• Coordinate with other teams, facilitate preparation for Product Increment Planning, and support the Agile Release Train estimates for larger features and capabilities.
• Provide the educational support to the organization on Agile principles and Scrum/ Kanban practices or any additional Agile techniques to increase the Company-wide execution, innovation and overall maturity.

What Do You Need to Succeed?

• 3 years experience as a Scrum Master of multiple teams
• Good understanding of Sun Life's Digital Enterprise Journey
• 1 year of mentoring other scrum masters / coach-in-training
• A test and learn attitude, a bias for action, a passion to innovate and a willingness to learn.
• Expert facilitator with mentoring, training, and teaching experience
• Influencing skills in one on one scenarios and within a group. Uses emotional intelligence and humility to understand what motivates people to act.
• Collaborator in cross-functional teams on technology, design, business, and operations
• Understanding of the difference between consulting and coaching and knowing when to apply each
• Commitment to grow as an Agile Coach through continually improving your own skills and approaches
• Proven ability to deliver significant improvements in self-managed Agile teams through application of coaching techniques
• Nice to Have:  Agile Certifications – SAFe, PMI-ACP, PSM ,CSM, CSPO or other Agile certification

What’s in it for you?

• Named 2021 “Best Places to Work” by Glassdoor
• Flex hours and work from home options.
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities.  In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.

• Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st. Employees in these roles may participate in Sun Life’s Rapid Screening Program as an alternative until April 30th.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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