City : Ottawa, Ontario

Category : Corporate Services

Industry : Telecommunications

Employer : Bell

Req Id: 359482

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
 

Name and description of the hiring department:
The Corporate Security Access Control group is responsible for the issuance of the Photo ID/Access cards for Bell. This includes the activation/deactivation of all physical accesses to buildings that are controlled by the CSAC (Corporate Security Access Control) electronic access control system (AMAG, Picture Perfect and Ccure) for Bell in Canada and parts of the United States. The associate is the single point of contact for identity and access management system. The associate is required to resolve security issues that have impact on the corporation. She ensures that service orders are complete, accurate and processed in a timely fashion.

Job Duties / Accountabilities:

• Receives, handles and ensures an immediate response for all calls from the corporation and external clients (call centre environment)
• Produces, activates, modifies and deactivates Bell Photo ID access cards
• Support the Corporate mandated accountability for protection of Bell’s portion of the national Critical Infrastructure
• Ensure that buildings are secured according to standards and policy that align with Government of Canada Security Policy
• Ensures that selected card privileges are temporarily revoked and adding access to supporting workers during Emergency conditions
• Resolve security issues that have an impact on the corporation
• Correct discrepancies to adjust customer files for billing purposes

Essential Qualifications / Competencies:

• Ability to establish and maintain relationships of trust with internal and external clients
• Ability to communicate effectively both verbally and written with different internal partners within BCE and externally
• Ability to coordinate and collaborate with individuals from various departments and organizations both internal and external to Bell
• Basic Knowledge of MS Word & Excel
• Bilingualism: English & French - Fluent in the language with no significant limitation

Preferred Qualifications / Competencies:

• Knowledge on physical access controls
• Federal clearance (Enhanced Reliability or higher)
• Access Control system knowledge (AMAG, Picture Perfect and/or Ccure)
• Knowledge of the corporate structure/environment
• Basic knowledge of MS Access

Working Conditions:

Five days a week, individual will report to a dynamic group where many facets of Corporate Security are examined. Work is performed using various applications. Daily workload includes answering and taking action on calls, emails and online Web requests, frequent interruptions, emergency situations etc.

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Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Ottawa 
Flexible work profile: Mobile
Application Deadline: 03/28/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada , ON , Ottawa

Bell, one of Canada's Top 100 Employers.