City : Markham

Category : Other

Industry : Professional Services

Employer : BGIS

Who We Are  

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.  

Further information is available at www.bgis.com

SUMMARY

The Bilingual Account Operations Training Associate will assist in the delivery of training to external and internal client groups and where required, provide support on the development of the technical courses, working closely with stakeholders. The Account Operations Trainer should have experience in the areas of facilities management, communications and learning design & delivery.

KEY DUTIES & RESPONSIBILITIES

• Support in-class and virtual training solutions based on business needs using current learning methodologies.
• Assist the Manager of Training and Account Operations by working closely with account teams and subject matter experts to identify technical learning needs; plan and manage Learning project components,includingneedsassessment,learnerengagementstrategies,andevaluationplans,design,development,anddelivery.
• Assist with the design and develop learning content including (but not limited to) measurable learning objectives, facilitator and participant materials andtools,experiential scenarios and simulations, assessment and evaluation strategy and tools
• Facilitate trainig (classroom and virtual) and participate in Train-the-Trainer activities
• Assist with the design and deploy training evaluations, monitor feedback and make recommendations for future cahnges to course design
• Assist with reviewing Operations and Accounts to conduct technical needs assessments, identify skills gaps and make training recommendations for individuals and teams.
• Curate training content from a variety of source to include in the devlopmetn of holistic training plans.
• Maintain technical learning tools'ensures on-gong maintenance through collaboration with key stakeholders, provides quarterly and ad hoc reports on training initiatives and performance indicators
• Support the Manager, Training and Account Operations on all workplace training intitiatives
• Diagnose training-related problems and propose/ implements solutions - creates job aids and suggests new administrative processes and modifies exiting training materials.
• Collaborate with the Marketing and Human Resources departmetn to create: communcations to learnser, genreation of reports, training posters, job aids, learning materials etc.
• Support FMO training programs, initiatives and transitions, performing other duties as required.
• Other Duties as assigned

KNOWLEDGE & SKILLS

• College diploma in related discipline with experience that comes with up to three years of demonstrated proficiency
• Knowledge of software design tools such as, Captivate, Camtasia, Articulate etc
• Ability to understand and interpret new system enhancements and /or bug fixes and apply to training on people, process and systems.
• Ability to understand different software functionality.
• Ability to train on many different platforms/apps.
• Will be required to join and participate in Technology Team meetings to further enhance understanding of requirements.
• Bilingual French and English is required
• Excellent facilitation skills
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Attention todetail
• Strong analytical skills

Licenses and/or Professional Accreditation

• Working towards a CTP or CTDP designation