General Accountability

Coordinates, administers, develops, implements and maintains Streetcar Way business systems, relevant applications, processes, and procedures to ensure that business needs are met. Conducts cost-benefit and feasibility studies. Designs and implements both medium and high complexity systems. Develops business solutions, configures applications, and provides quality assurance testing and trainings for systems related projects. Researches and reports on procedural problems.

Key Job Functions

• Develop solutions and plans to implement new systems, policies, procedures and end-user requirements to meet business needs
• Conduct cost benefit/feasibility studies and system design/implementation of both medium and high complexity systems
• Act as a Project Leader for various systems related projects, and develop business solutions, configuring applications, and providing quality assurance testing
• Assist, guide and train other employees regarding computerized systems and applications within the Department
• Research and report on procedural problems, and provide data to other departments as required
• Inform senior management of progress and project status, and make recommendations with regards to potential efficiencies by providing statistical analyses, summaries, KPI's, charts, graphs, etc.
• Identify information system requirements/changes and assist in developing justification for system implementation and/or changes
• Administer, maintain and update systems, relevant policies, procedures, and materials
• Communicate with management, and key stakeholders on findings, major issues, proposed changes, and progress
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
• Participation in the TTC Customer Service Ambassador Program.

Skills

Education and Experience

Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

Additional Requirements

• Strong technology background with experience leading and developing large scale computer application or information systems projects or programs a definite asset.
• Strong knowledge of information systems such as IBM Maximo, SAP, SharePoint and computer technology concepts, principles and practices and their application in a business environment.
• Must have, or rapidly acquire familiarity with the various types of equipment used in Streetcar Way, as well as the associated maintenance requirements, equipment lifecycles, work methods, maintenance procedures etc.
• Comprehensive knowledge of systems analysis and database design concepts and practices as applied to large and small batch on-line systems.
• Good knowledge of project management concepts and practices.
• Knowledge of end user support functions and data security/audit principles and procedures.
• Knowledge of current computer applications, software, office automation technology, and PC hardware/software.
• Ability to plan, conduct, co-ordinate and manage various projects associated with the development, implementation and maintenance of information systems.
• Good judgement; well-developed analytical and problem solving skills; effective interpersonal, verbal and written communication skills.
• Well-developed time management and presentation skills, with the ability to train and coach peers using easy to understand terms.
• Ability to work independently or as part of a team.
• Must have or quickly acquire knowledge of TTC and Departmental policies and procedures applicable to the work performed.