City : North York

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

You will be required to attain Enhanced Reliability Status Clearance for this position.

To be eligible you must have been a legal resident of Canada for the last 5+ years. No exceptions please.

Business Systems Consultant – Application Operations Services

At Sun Life, we work together, share common values, and encourage growth and achievement. For ten consecutive years, Sun Life has been named one of the Global 100 Most Sustainable Corporations in the World! Dedicated and talented employees are the cornerstone for the company’s success and reputation for excellence. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine. Contribute to helping our clients achieve lifetime financial security by bringing your best!

Job Description:

The e-Business team in Application Operations Support (AOS) is dedicated to providing operations and support services to ensure reliability of IT applications. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life.

We seek a highly motivated Business Systems Consultant with at least 5 years of business analysis and requirements elicitation experience with a focus on reporting dashboard requirements analysis, and SQL based queries and data extraction. Experience with financial applications or financial reporting would be an asset. This is an application operations unit for high visibility customer/client facing applications, so there will also be problem analysis and triage as part of your role.

The successful candidate will have strong problem-solving skills and the ability to work independently.  As a member of the team that supports Enterprise IT applications, responsibilities include coordination of client operational requests, debugging and problem solving and database queries.

Working with this team, you will:

• utilize your knowledge of business objectives and processes, products, people, technology, and quality concepts
• partner with enterprise-wide business and technology areas
• ensure the technology and process solutions delivered/supported meet the needs of the business partners with an appropriate level of quality based on risk.

Main Accountabilities:

• Provide day-to-day support for a wide variety of e-Business web applications
• Expediently triage all file issues encountered and perform or delegate analysis, remediation, and resolution 
• Manage and triage incoming Service Requests to resolution
• Review and/or approve Change Management requests
• Manage all business user access to e-Business web applications and perform annual security reviews
• Chair business & technical partner meetings: schedule and set agendas
• Assist key business partner with vendor management
• Provide coordination and manage different levels of complexity as required
• Lead team-specific Disaster Recovery Exercise preparation and execution

• Work with various Business areas and their IT partners to gather, document and manage requirements on baseline/operations issues, enhancements, and small projects by following current company development methodology.
• Facilitate communication between business and technology areas to address business issues.
• Ensure all written documentation is clear, understandable, audience-appropriate, and accurately captures key information
• Work with the team on process analysis and improvements
• Develop an understanding of clients, system(s) being managed as well as the business direction.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.

Competencies:

• Strong knowledge of business systems analysis principles and best practices.
• Comfortable working with the SDLC or agile
• Strong knowledge of SQL, or the aptitude to learn it quickly.
• Excellent organization, communication, presentation, interpersonal, negotiation, facilitation, influencing, and driving process skills
• Broad understanding of an IT operations/delivery team
• Drives for results to meet or exceed goals successfully.
• Knowledgeable about how the organization works and knows how to get things done both through formal channels and informal networks
• Strong business focus and commitment to meet expectations of business and internal partners 
• Facilitates discovery of alternative solutions and facilitates decision making to drive action
• Works effectively and efficiently in a virtual, multi-site environment
• Client and results focused: ability to work with clients to understand and act based on their needs, assess risks, and achieve a valued result 
• Strong analysis, organization, and problem-solving skills
• Ability to react quickly to production support issues with accuracy.
• Ability to multi-task while working in a fast-paced environment
• Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays, or unexpected events
• Dependable: Follows instructions in a timely manner, responds to management decisions and follows through on commitments
• Professional: Treats others with respect, reacts well under pressure and accepts responsibility
• Judgement: Uses sound judgement, supports and can explain reasons for decisions
• Creates an open and trusting environment by sharing information in a timely manner
• Ability to express ideas, thoughts, and information so that it can be understood by others
• Communicates logically and concisely ensuring meaning is clear
• Innovation: looks for new and thinks outside the box to resolution
• Enables and inspires others

Technical Skills:

• Minimum of 5 years previous experience working in business analysis/technical role is required
• Facilitation: ability to guide and keep a group on track, recognize issues that need to be dealt with, ensure everyone is heard; provide guidance through collaborative decision-making to achieve its goals
• Analysis: ability to break down high level business requirements into more detail through collaboration
• Consulting: Gather information by applying multiple approaches or styles applicable to optimize outcome
• Partner with clients using different questioning techniques and objective listening to drive towards a common goal
• Active partnership in problem management process
• Strong MS Office skills (Excel, Word, PPT)
• SQL skills
• Data Analysis skills

 Assets:

• Previous IT operational support experience is a requirement.
• Financial Applications support or Financial Reporting experience is an asset
• Working in an Agile or Digital Enterprise Model
• Ability to organize highly technical individuals
• Good understanding of systems development methodologies
• Product/system knowledge
• Process improvement experience
• Technical writing
• Project management

Notes/Unique requirements: 

• You must be eligible for and be able to attain Government Reliability Status Security Clearance for this role.

What’s in it for you?

• Great Place to Work® Certified in Canada and the US - 2022
• Great Place to Work® list for Best Workplaces for #HybridWork - 2022
• Named “Best Places to Work” by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work - 2021
• Flexible hybrid work model including in-country work-from-home if you prefer. #LI-Remote, or #LI-Hybrid.
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential

L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ‘thebrightside@sunlife.com’.

À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d’eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

La Sun Life s’engage à assurer la santé et la sécurité des personnes qui se trouvent dans ses lieux de travail et les collectivités où elle exerce ses activités. Conformément à la politique de vaccination de la Sun Life (Canada): 

• Les Employés qui sont autorisés à travailler à distance doivent être entièrement vaccinés contre la COVID-19 s’ils souhaitent utiliser un bureau de la Sun Life, un centre financier ou un site externe où se déroulent des activités liées aux affaires de la Sun Life. 

• Les Employés dont le travail exige qu’ils soient présents dans un bureau de la Sun Life, un centre financier ou un site externe de la Sun Life doivent être entièrement vaccinés contre la COVID-19 à effet du 1er mai. Comme solution de rechange d’ici le 30 avril, les Employés qui occupent ces postes pourront prendre part au programme de dépistage rapide de la Sun Life.

Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.

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