City : Trois-Rivières, Quebec

Category : Customer Experience

Industry : Telecommunications

Employer : Bell

Req Id: 359586 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

Salary Group: Group 9

Job location address: 925 rue St-Propser, Trois-Rivières or 555, Avenue Centrale, Val d’Or

Job status: Regular –Fulltime

Number of openings: 1

Candidate required date: to be determined

Application deadline: March 25, 2022

Position Summary:

The incumbent will act as a representative to our competitors for all requests for products and services and to perform various tasks within the team.

Mains Responsibilities:

• Ensures that it meets the performance indicators set by the company and / or the CRTC
• Maintains up-to-date knowledge on the products and services offered, business rules and procedures to be applied
• Processes, negotiates and concludes the agreement with the client and ensures that it complies with the company's business rules, applicable conditions, procedures and recommendations established and dictated by regulatory affairs and / or marketing. - Carry out after-sales service activities, invoicing, removals, and general information, solve customer problems or refer them to the service concerned
• Ensuring and maintaining a quality of response to customers by being available and taking steps to communicate with the client in a timely manner
• Process requests for circuits (ex: DS1, EI, IPVPN etc.) and request from Bell Canada "USSO" customers
• Process transaction requests in the PIC / CARE system, DMS AND WEB METHODS
• Responding to requests for portability made entries in systems. (Application by Telebec and Bell Aliant)
• All work related to the demands of competitors

Minimum Position Requirements:

• INFOCOM, SEIBEL, Khamai
• General knowledge: word, Excel, share point, etc
• Knowledge of Data products and other business products such as Centrex, Long Distance, Internet, ISDN 23B + D, ALN, DS1, DS3, IP VPN, Ethernet etc
• Experience in customer service business
• Minimum 6 months experience within the company
• Result oriented
• Ability to manage priorities
• High learning capacity
• Be autonomous, motivated and dynamic

• Professionalism and high level of confidentiality
• Strong interest in new technology
• Bilinguism is required (French, English)                                                                                                      

Work conditions :

• Work schedule: Available from Monday to Friday from 8:00AM to 5:00PM

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Trois-Rivières or 555, Avenue Centrale, Val d’Or
Application Deadline: 03/25/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, QC, Trois-Rivières

Bell, one of Canada's Top 100 Employers.