Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: ENROLMENT SERVICES COORDINATOR

The Enrolment Services Coordinator oversees, organizes and implements Student Enrolment Services (SES) in the Office of the Registrar, and coordinates processes that directly influence the impact of student services regarding admission, registration, graduation, and retention of students across all KPU campuses. This position also oversees, coordinates, and trains SES staff.

EDUCATION AND EXPERIENCE

•    A minimum of five (5) years’ experience in progressively responsible administrative support positions preferably in an Office of the Registrar at a post-secondary institution, including at least three (3) years’ experience in an supervisory position.
•    A minimum of two (2) years of post-secondary education or an equivalent combination of education and experience. Bachelor’s degree is preferred.
•    Formal training and/or extensive acquired knowledge in computing, including high level proficiency using BANNER Student, or a similar student records-based system and Microsoft Office.
•    Experience and training resolving escalated and difficult client issues.

QUALIFICATIONS
•    Demonstrated exceptional customer service skills, including dealing effectively with a diverse range of people and situations. 
•    Ability to identify, respond to, and handle confidential and/or sensitive issues and/or material with tact, diplomacy, and discretion.
•    Experience coordinating, utilizing, and monitoring a telephone/call and queuing system such as Telax and Qless. 
•    Experience coaching and mentoring staff in a team environment.
•    Experience in planning and presenting training activities.
•    Experience in developing and administering employee performance standards, and conducting performance assessments.
•    Excellent communication skills, both written and verbal, including experience in public speaking.
•     Demonstrated analytical skills, including problem-solving and needs analysis.
•    Excellent organizational skills, including the ability to multi-task, set priorities and meet strict deadlines.
•    Ability to work independently, exercise good judgment and demonstrate initiative.
•    Ability to develop flexible approaches toward work procedures and to improvise appropriate alternatives as required.

•    Ability to establish and maintain effective working relationships with University administration, faculty, staff, and students.
•    Ability to travel between campuses regularly.  
•    Aptitude for exacting and precise work.
•    Knowledge of University programs and courses and demonstrated ability to keep up to date with credit, non- credit and continuing education University offerings, University and program admissions, transfer credit and registration policies, tuition fees, timetable changes, class cancellations, etc.
•    Full command of the English language, both written and oral.
•    Excellent interpersonal, organizational, planning, and coordination skills, including the ability to set priorities and meet deadlines.
•    Experience overseeing, processing, and reconciling financial transactions.

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Note to Applicants
The University welcomes and encourages applications from women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. If you require an accommodation through our hiring process, please include your request in the application email.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
 
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.