City : Toronto, ON, CA, M5H1H1

Category : Manager

Industry : Finance

Employer : Scotiabank

Requisition ID: 145878

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Data Strategist works on our Global Data & Analytics Solutions team with a focus on Enterprise Complaints Management process and responsible for implementing all analytics and reporting related requirements. These capabilities include technical knowledge of BI tools, enterprise customer data and other data assets. You will actively work on data analysis, reporting, and generating insights. You are responsible for championing data driven decisions and presenting findings to stakeholders. You are also responsible for conducting credible analysis using statistically relevant data and producing actionable insights in an easy to interpret final product.

Accountabilities:

Conduct regular analysis and reporting by: 

• Managing KPIs related to Customer Complaints, conducting regular reporting and trend analysis across all Business Lines
• Produce regular reports (including: quarterly and monthly Executive level Reports for Business Lines, and Self Service Dashboards) for all stakeholders
• Provide insights and value-added analysis
• Prepare reports and dashboards to inform strategic decision-making including trending analysis, projections and forecasts utilizing statistical modelling.
• Work closely with the different internal customers to understand their business requirement and provide useful strategic insights to support decision making.
• Support business lines and compliance teams
• Represent Global Data & Analytics Solutions as a subject matter expert in project meetings with business partners
• Ascertaining that all reporting and data requirements are flagged, addressed and incorporated
• Design & implement business intelligence assets such as reports, dashboard, and insights to support decision-making processes across the bank.
• Collaborate with the different business areas to provide self-service tools and support their decision-making processes and strategy design. 
• Being involved in the definition of business requirements and processes, ensuring that progress can be measured against planned objectives 
• Working with QA Development teams, Compliance teams, and internal partners; performing analysis and completing reports 
• Measure project success and impact to business
• Effectively champion data driven decision making
• Identify and communicate information gaps across business lines to drive alignment on key metrics and reporting
• Develop plan of action to address and close any gaps
• Develop data elements metrics and indicators to provide insights and drive business value and the ability to respond to requests for ad hoc reports efficiently  
• Investigate and become an expert in available data sources of data, transform and determine how they can be interpreted for analysis
• Collaborate with data scientists, data engineers and operational teams to implement quality controls and automate data feeds and report generation.
• Present results to business line stakeholders and help implement real data-driven changes
• Document business processes, reporting requirements communication and metrics definitions 
   

Requirements & Qualifications:

• University education in Business, Computer Sciences, Electrical/Computer/Software Engineering, Mathematics or equivalent experience.
• Excellent analytical skills. Must be able to interpret and consolidate large amounts of information in actionable recommendations.
• Uses sound judgment in the creation of analysis, validation, interpretation and presentation of findings.
• Proven experience cleaning, transforming and visualizing large data sets working with various data formats
• Enterprise Data Warehouse, Unstructured logs, XML, JSON, flat files, SAS, CSV
• Solid knowledge of Data Analysis or manipulation tools for working with data (e.g. SQL, DB2, MySQL, Python, R)
• Experience using and implementing visualization tools like PowerBI, Tableau or Qlikview
• Experience with Big Data ecosystem tools (e.g. Hive, Spark, Google Cloud Platform)
• Strong project management and communication skills (both oral and written).
• 3+ years working experience in data analysis, data management, reporting domain is preferred
• Self-motivated, driven and impact-oriented
• Ability to manage process and planning, facilitate teamwork and coordinate execution of multiple deliverables.
• Experience with Natural Language Processing a plus
• Knowledge of banking products and experience in the financial sector a plus

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.