Disability Payment Administrator
City : Gatineau
Category : Full-time
Industry : Finance
Employer : Sun Life Financial
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Disability Payment Administrator is responsible for providing a high level of service, which includes key accountabilities that require strong commitment to quality and service that is highly valued by our clients.
What will you do?
Process Plan Member Update Forms and extend Disability benefits
Help clients through the Canada Pension Plan / Quebec Pension Plan Application process
Follow up with clients for part time earnings
Prepare and close LTD files that reach expiry
Review and update Power of Attorney/Authorization information
Address and EFT changes
Investigate returned mail
Handle inbound and outbound calls
Create an environment that promotes team member accountability and autonomy
Represent Sun Life professionally, internally and externally, and work well with partners and clients
Identify and suggest opportunities for process improvements
What do you need to succeed?
Bilingual (English/French) both verbal and written required
Stellar customer service skills that puts the client first
Demonstrate active listening skills towards our Plan Members and Plan Sponsors
Exceptional time management and organizational skills
Outstanding communication skills – written and verbal
Thrive in a fast paced, high-volume production environment
Ability to take initiative and demonstrate sound judgement
Show resilience when taking on new responsibilities or handling difficult situations
Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
Teamwork and collaboration
Assets:
Client service experience
Knowledge of CPP/QPP
Knowledge of Group Benefits
Knowledge of Ultera & CHESS
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):
Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.
Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st. Employees in these roles may participate in Sun Life’s Rapid Screening Program as an alternative until April 30th.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
35,700/35 700 - 51,500/51 500Job Category:
Claims - Life & DisabilityPosting End Date:
23/03/2022SUBSCRIBE
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