City : Prince George

Category : Full-time

Industry : Telecommunications

Employer : Shaw

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.Come dream bigger and brighter with Shaw.

The role

As an In-Home Technician, you will:
• Install Internet, Video, Digital Phone, and Home Entertainment equipment for our customers
• Install wiring; including drops, outlet wiring, and building infrastructure
• Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner
• Respond to and resolve customer service issues arising from the installation and operation of the Shaw High-Speed Internet, Digital Phone, and/or cable services with an extreme emphasis on one-call resolution
• Complete all routine service calls independently as well as work with other technical staff as required to ensure the correction of customer problems in an effective and timely manner
• Exchange and collect Shaw equipment to ensure our products are performing at an optimal level
• Maintain accurate inventory information of customer premise equipment
• Maintain a working knowledge of: Relevant role related tools and test equipment Trouble Shooting and CPE Installation Diagnostic and fault-finding skills of all service from tap to device Routine service & Installation related tasks
• Demonstrate, promote, and sell the features, advantages, and benefits of Shaw’s products and services while providing superior customer service
• Ensure branch target customer experience expectations are met at every visit.
• Utilization of all relevant self-serve online tools.
• Interpretation of different service call and work order types.
• Learn and adhere to all applicable Health & Safety regulations

A typical day

Ensuring we deliver an outstanding customer experience during the installation and servicing process of our Shaw products!

Your skills/experience

• Minimum Grade 12 education; post-secondary technical schooling (NCTI Installer course) an asset
• Possess and maintain appropriate tools and equipment to perform the duties
• Possess and maintain a vehicle (and insurance) that meets Shaw specifications and safety standards
• Advanced PC hardware and software knowledge
• Previous customer service and strong sales abilities required
• Experience in sales/retail customer service positions an asset
• Strong background in Windows Operating Systems; background in Macintosh environments an asset
• Ability to work independently and as a contributing member of a team
• Maintain a full valid provincial driver’s license (GDL not acceptable) and provide an annual driver’s summary
• Ability to perform work safely in all types of conditions – indoor and outdoor
• Physically able to perform all aspects of job including, climb ladders and poles, carry ladders, drag utility access hole covers 1 - 1.5 m, move televisions and/or entertainment units and/or computer stations, work in a crouched position behind furniture, and work in confined areas such as attics.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Ability to work various shifts including weekends and evenings

Other details

• This position requires the successful completion of a criminal background check
• As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)

At Shaw, we believe diversity and inclusion are integral to the continued growth and success of our entire company. We believe diversity and inclusion enhances our Company’s culture and creates a sense of belonging where people feel comfortable bringing their true selves to work. This in turn promotes innovation through harnessing the variety of experiences, thoughts, and perspectives our employees have to offer. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other identifying characteristic.

Shaw Communications, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw Communications. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year.