City : Toronto, Ontario

Category : Customer Experience

Industry : Telecommunications

Employer : Bell

Req Id: 359342

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.
 

A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security - Retail Loss Prevention department.

Under the supervision of the Senior Manager of Loss Prevention, the Loss Prevention Investigator shall display a high level of work ethic and dedication to the organization, and will be responsible for managing the execution of the retail Loss Prevention program within the Bell retail channel. As well, the incumbent will be required to detect and investigate dishonest employee activity and acts against the Company, including breaches of the Bell Code of Business Conduct, within their assigned region and/or business unit.
 
Job Duties/Accountabilities

• Through effective leadership, coordination, communication, and training, the incumbent must ensure that the work is conducted with the utmost integrity and professionalism in the best interest of the Company, and that sufficient preventative security measures are in place and effective. The successful individual's responsibilities will be to:
• Provide training, awareness and guidance to local management on Retail Loss Prevention standards and culture
• Develop strategies and programs to maintain or reduce shrink on a national level
• Conduct investigations related to dishonest employee activity, breaches of security, and alleged acts of employee misconduct
• Report on incidents of non-compliance to the Code of Business Conduct and other Company standards, guidelines, and policies to the Executive and Senior Management teams in a timely manner
• Support external investigations, as required
• Demonstrate professionalism in carrying out responsibilities;  provide excellent service to internal and external customers
• Develop and maintain internal partnerships with employees at all levels of the business units, and external partnerships within the LP community (i.e. other retailers, Police agencies, vendors, etc.)
• Ensure compliance to all loss prevention and security-related policies and procedures by building a positive LP culture
• Manage annual / quarterly expenses to plan

 
Critical Qualifications/Competencies

• University or College degree in criminology/police foundations, or equivalent experience
• Trustworthy and beyond reproach
• Experience in loss prevention / asset protection, with a strong background in investigations, security interviews, fraud detection, and risk analysis
• Excellent oral, written, and group communication skills;  previous experience in the enforcement of security policies, standards, processes, and/or project management;  ability to prepare security reports
• An attention to detail, with strong analytical / problem-solving skills;  an ability to prioritize, multi-task, and work well under pressure
• Strong team player;  demonstrates initiative;  ability to work independently with minimal supervision;  has a strong desire to succeed, and demonstrates loyalty to the Company
• Advanced computer skills;  proficient in MS Office, and ability to quickly learn proprietary systems;  ability to make effective use of technology to collect evidence
• Highly motivated, proactive, and flexible with the ability to adapt to a complex and quickly-changing environment
• Ability to be decisive, remain calm, and cope with various levels of stress

 
Working Conditions

• Must pass a security clearance check including criminal record check
• This position may require evening and weekend work.  Personal social plans and/or vacations may be occasionally cancelled to meet immediate demands of the job
• Occasional overnight travel may be required

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Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga 
Flexible work profile: Mobile
Application Deadline: 04/01/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada , ON , Mississauga

Bell, one of Canada's Top 100 Employers.