City : Canada

Category : Other

Industry : Financial Services

Employer : Richardson Wealth

• Respond to requests for technical assistance in person, phone and electronically (VNC Remote Connection).
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow standard help desk procedures.
• Log all help desk interactions via ManageEngine Service Desk.
• Administer help desk and corporate software.
• Escalate problems to appropriate resources where necessary.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports.
• Stay current with system information, changes and updates.
• Exchange server, Active directory, SharePoint, Cisco Call manager.

• Knowledge of SharePoint, Active Directory, Exchange, ManageEngine Service Desk and Cisco Telephony.
• Relevant certifications such as MCSA, MCSE, MCITP, MCP or A+.
• 3 to 5 years experience working on a Help Desk