City : Bolton

Category : Customer Service

Industry : Food and Beverage

Employer : The Beer Store

The Role

We are currently searching for an OTC Business Analyst reporting to the Director, Commercial Customer Support. This is a Full-Time Permanent opportunity. 

Location: Remote/Hybrid Flex work will continue indefinitely! Our staff based out of corporate office have not returned to the site at this time, however staff will continue to work remotely with visits into the office on an as-needed basis depending on their role and function. Corporate office is located in Bolton, ON.

Who We Are

Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and we’ve established ourselves as the leading retailer and distribution channel for beer in Ontario. Our state-of-the-art recycling system has made us one of the most environmentally responsible retailers in the world; nothing sold or returned to our stores ends up in landfill. We are proud to be a part of communities across the province and believe that if you’re going to be part of the community, you should also give back to it. We’ve partnered with many non-profit organizations over the years to raise awareness and much needed funds!   The Beer Store offers ownership to all Ontario-based brewers which means there's no other team of Beer Champions who live and love all things beer as much as we do. What is a "Beer Champion?" you ask...a Beer Champion isn’t just a customer favourite or a great teammate. We’re health and safety advocates, environmental stewards, and your local community’s beer enthusiasts. Join us to continue to create a fun and genuine work culture that really feels like your second family!

What You’ll Be Doing

This position will be responsible for connecting business strategy and process to the underlying technology enablers across the Order to Cash (OTC) process area. The resource will drive thought leadership across technology, data, and process for this end-to-end process area. This candidate will actively partner with business groups internal and external to the organization to continuously optimize the functionality within SAP and Beer For Business (B4B). This role is a blend of ensuring configuration meets business needs, managing projects to implement SAP/B4B functionality, ensuring the smooth running of background jobs and interfaces to various brewers and liquor boards and providing reporting and analytics.

• Oversee the delivery and support of OTC business processes
• Define key performance indicators (KPIs) and develop metric reporting for core programs and processes, then monitor the performance of the OTC business process against targets
• Build and strengthen the capabilities of the OTC team by identifying, developing, and training talent within the function
• Serve as a point of escalation and final approval for OTC promotions to production
• Understand the business strategy needs, the end user and customer needs and distill this into a digital product vision for Order-to-Cash, particularly Order-to-Bill, to design and deliver a differentiated offering often catering to multiple business divisions and having broad business impact (from and end-to-end process perspective)
• Drive continuous discovery activities to evolve the SAP/B4B strategy for Order-to-Bill to meet changing business needs or to leverage new technologies that will enhance SAP/B4B and deliver better business outcomes (considering the whole ecosystem)
• Develop and maintain a detailed understanding of the business processes and associated software configuration with respect to Order to Cash module
• Lead OTC Business Process design efforts for future changes to SAP/B4B
• Lead OTC User Acceptance and Business Simulation testing
• Troubleshoot issues, provide guidance to users, and implement solutions in alignment with TBG processes
• Respond to Help Desk tickets for issues resolution
• Participate or lead continuous improvement projects or future enhancements and upgrades through the complete project life cycle (requirements gathering, developing and documenting solutions, unit testing, and training) for the respective function
• Work with other process teams in resolving key integration points between and across processes to support and enable end-to-end solutions
• Adhere to the policies, standards, and baselines to ensure consistency
• Maintain up to date process document for OTC stream                                                                         
• Manage Liquor Board and Brewer expectations by effectively communicating to their respective IT teams on the various brewer feeds and interfaces
• Support change management, communications, and partner alignment in support of future releases and Regional Governance Process
• Troubleshoot data inconsistencies between BDL, Brewer and liquor board data feeds
• Manage the data flow from BDL to AGLC specifically in regard to applied credits, sales orders, credits on account etc.                                                                                      
• Ensure OTC service tickets are prioritized in a timely basis
• Manage OTC interfaces and jobs in working with the third-party production support team
• Identify and resolve system issues by working with decision makers, systems owners, and end users to define systems goals and operational requirements
• Perform other related duties and projects as assigned

Who You Are - Your Knowledge, Skills & Experience

• Bachelor's degree in Computer Science, Information systems, Engineering or a related discipline preferred
• Minimum 5 years of experience in the SAP functional domain with Sales and Distribution (SD) module and Order-to-Cash processes
• At least two hands-on full-life cycle SAP implementations
• Must be knowledgeable in SAP Sales and Distribution, Logistics Execution, Pricing, Product Hierarchy, Master Data Management, EDI, Available to Promise, Billing and credit management, and Legacy System Migration Workbench (LSMW)
• Must understand the interfaces necessary for implementing and operating the end-to-end OTC processes
• Excellent understanding of SAP SD-FI sales distribution finance, SD-MM material management, SD-EWM integrations in ECC, Process Integration/Process Orchestration (PIPO) , Hybris
• Strong communication skills to work internally with end user departments, management, and peers
• Develops and provides written and verbal presentations to end users, peers, and support personnel
• Strong problem solving and analytical skills
• Exhibits strong analytical ability and creativity in developing and integrating an end-to-end solution
• Experience working with customizations, enhancements, upgrades, interfaces, I-docs, data migration, shipping, EDI standards and processes, quotations (pre-orders), sales orders, third party sales orders, pricing, advance returns management, credit management and invoicing.
• Strong interpersonal skills to liaise with different departments across the organization and at different levels
• Strong leadership skills to guide and direct external and internal teams

Application Deadline: ASAP

Apply today with your resume so we can get to know you better! Don’t forget to sign up for “job alerts” so that you can learn about all our new job opportunities first!

Please apply online to the link below or apply through the careers section on our website. Internal applicants p lease indicate in your online application that you are a “Current Employee” and ensure you highlight your current work location:

Company Vaccination Policy

We firmly believe that being fully vaccinated against COVID-19 as stipulated by Public Health and Governmental agencies, offers the best protection possible as we continue to carry on our operations during these unprecedented times and is an expectation of employment with our organization, as per our Company Policy.

Equal Opportunity Employer

We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, equity and inclusion are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process .

We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.