City : Toronto

Category : Customer Care

Industry : Real Estate

Employer : Tridel

We are looking for a Pre-Delivery Inspection Specialist (the “PDI Specialist”) to join our Customer Care team. The PDI Specialist will be responsible for conducting in-suite & common area inspections prior to homeowners’ orientation. The PDI Specialist will ensure the accuracy of installation of suite finishes and execution of all upgrades.

About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction and corporate stewardship.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

The main responsibilities of our PDI Specialist will include:

• Working with the Customer Care team in equipping the site Customer Care Office with tools required to conduct accurate inspections such as finalized architectural and electrical floor plans, suite standard features and finishes list;
• Cataloging and gaining a familiarization with all standard selections and finishes, inspecting all suites for accuracy of finished installation, and reporting all discrepancies to on-site construction;
• Conduct in-suite & common element inspections prior to Homeowner’s orientation and occupancy;
• Prior to the Homeowner's orientation, support in the confirmation of completion for discrepancies reported to Construction; and
• Prepare the suite for closing by supporting teammates in confirming readiness, providing green gifts & suite packages.

About Our Next PDI Specialist  

Our PDI Specialist is an individual who has a positive, professional, and upbeat attitude with a passion for quality. They are an outstanding communicator, who focuses on anticipating the needs of customers and addressing issues before they become concerns. They have an outgoing personality, with strong oral and written communication. Most importantly, the PDI specialist is someone that has a keen eye for quality, demonstrates initiative, thrives in a fast-paced, multi-tasked environment, and demonstrates a strong drive towards continual improvement.

• Understands general health & safety and environmental regulations
• Background & experience with inspections under the discipline of quality control
• Knowledge and hands-on experience with construction finishing within the new home construction industry
• Knowledge of Ontario Building Standards & Tarion
• Complete and comprehensive knowledge of the Home Orientation process including but not exclusive to the suite’s mechanical functions, explanation of operations, and warranty periods and care requirements.

Interested? Please provide us with your resume indicating why this is the perfect role for you. This role will be performed at various site locations across the GTA. 

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities, and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities