City : Toronto, ON, CA

Category : Product Management

Industry : Telecommunications

Employer : Rogers

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

Product Manager, Collaboration

The Product Manager will be part of the Collaboration Product Management team within Rogers for Business, and will be responsible for the development, customer experience and introduction of products into the online Rogers Business Application Marketplace.  The role includes leveraging the AppDirect environment, integrating Software-as-a-Service products from numerous vendors with focus on optimizing the Sales and Customer Experience for all supported products. Leverage existing knowledge and experience to help define, implement and successfully launch new business products.  The successful candidate will understand the relationship between development and overall customer experience during the product life cycle. 

What you will be doing:

Product Management

• Work closely with Sales, Marketing, Operations, IT, and external suppliers/partners and other cross-functional groups to lead key Collaboration initiatives through the product development and life-cycle process
• Define how the product works for the customer – creating service definitions, feature matrix, user stories and use cases.
• Assist in business case development for products by determining capital and operational costs
• Actively manage product scope, balance alternatives, understand the impact different alternatives have on feasibility, make and drive recommendations.
• Understand the cloud and collaboration ecosystem, markets, competition to ideate product differentiation and cross-product solutions for Rogers competitive advantage
• Participate in risk management, mitigation strategies and resolving cross-functional issues.
• Conduct analysis, to support financial management and forecasting
• Manage, negotiate, and collaborate with external partners/suppliers to ensure we offer the best-in-class customer experience for products and solutions.

Operational Readiness

• Ensure sales, marketing, operations, and other cross functional teams clearly understand our products, their value proposition for customers and processes by simplifying complex content and communicate with clarity based on your audience.
• Develop sales training materials, including product decks, battle cards, etc. Provide or oversee product training for the sales force. Provide or oversee technical training for the Technical Support team. Ensure customer-billing systems are in place to support the solution.
• Assist to define and support operational processes from quote to cash.

Product Strategy & Roadmap

• Specify market requirements for current and future products by conducting market research supported by interactions with customers and other stakeholders.
• Contribute towards roadmap development or evolution of the product. Stay informed of the latest market, customer and technology trends to adapt/evolve the solution accordingly. Gain strategic alignment with other Rogers’s teams working on similar/complementary solutions.
   

What you bring:

• University degree, BSC, BA or equivalent, relevant fields of study include Business, Computer Science and Engineering.  Minimum three [3] years of related work experience in Product Development, Product Management or Technology Development. Familiarity with Digital Transformation models, eCommerce ecosystem, Software as a Service is considered mandatory, experience in Unified Communications, Microsoft365 applications and delivery models preferred
• Technical aptitude and problem solving: able to quickly grasp new concepts, terms, technologies, product and processes
• Highly enthusiastic team player with a strong work ethic who can work well with and lead cross-functional teams
• Detail oriented, ability to multitask, conscientious and aware of deliverable dates and timelines, able to receive an assignment and follow-through with a high quality output
• Excellent ability to communicate business and technical concepts, both written and oral

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 264564
 
Together, we'll make more possible, and these six shared values guide and define our work:

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what’s right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
 
Posting Notes:  Sales & Marketing