Ville : Toronto

Catégorie : Full-time

Industrie : Finance

Employeur : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The role of Program Analyst, Risk and Regulatory Business Practices is to support the overall development and maintenance of Advisor business practices and standards aligning with risk and regulatory requirements as well as business priorities.  This role will be responsible for supporting programs designed to manage supervision and oversight processes and tools, enable superior employee performance and meet our risk commitments.

What will you do?

• Provide program management support by maintaining project lists tracking owners, milestone dates, and status updates to prioritize and confirm team resources are appropriately deployed and on track

• Establish effective project communications with timely distribution of information/updates to ensure deliverables are met and project success

• Analyze, identify and implement continuous improvement in the supervision programs to promote advisory-friendly, client-centric and compliant outcomes

• Represent the team on the maintenance, governance and improvements on supervision tools including system updates, SLAs, reporting requirements and implementing process improvements aligning with other business groups  

• Manage Quality Assurance (QA) testing output to oversee identified issues and gaps are tabled, resolved and closed

• Identify and investigate trends, insights, anomalies as part of the monthly reporting activities

• Support annual advisor review program managing verification, attestation activities and tracking resolution and closure of issues

• Assist with the development of change management strategies including training, communication and adoption plans

• Collaborate and provide project and analytical support to business and technology initiatives to develop practical and effective solutions and outcomes

• Manage centralized training and communications repositories

• Run the user access review programs

• Administer the execution of programs supporting Business Continuity Plans

• Support compliance with risk requirements including tracking, updating, recording and reporting on various programs

• Support superior employee experience through implementation of Sun Life Reward and Recognition programs within RRBP

What you need to suceed

• Superior verbal and written communication skills

• Strong problem solving skills to identify root cause, define options and make pragmatic recommendations related to complex issues

• Critical thinking and strong analytical skills with the ability to analyze and interpret results into actionable recommendations

• Detail oriented with strong organizational skills

• Ability to work independently with a strong achievement motivation, while also able to participate effectively in a fluid team environment

• Able to handle numerous operational tasks and projects concurrently, with minimal supervision

• Proven ability to work in a fast paced environment and to prioritize, adapt and execute effectively to meet deadlines in a continually changing environment

• Mindset of innovation and continuous improvement with a focus on opportunities in the digital landscape

• Strong relationship builder with collaboration skills including listening and facilitation skills with the ability to work with various teams (both internal and external)

• Excellent computer skills using Excel, Word and PowerPoint

• University degree

• 2+ years experience and knowledge either in regulatory standards and practices, or risk management

• Familiarity with the Mutual fund or Insurance industry

• Relevant experience in an analytical, project management, communications, or training role

• MFDA Branch Manager experience is an asset

What's in it for you?

• 15 days vacation per year

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

• An environment of continuous learning and improvement

• A friendly, collaborative and inclusive culture

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities.  In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.

• Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st. Employees in these roles may participate in Sun Life’s Rapid Screening Program as an alternative until April 30th.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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