City : Toronto

Category : Other

Industry : Professional Services

Employer : BGIS

SUMMARY

The Program Manager is accountable for program management and delivery, project delivery, client relationship management, and people leadership.

The Program Manger will be responsible for oversight / overall management of Program(s) of fit-up project delivery.  The programs are holistic, real estate initiatives related to workplace transformation, including lease exits/decommissioning, moves and fit-outs.  The Program Manager is responsible for management & coordination of the program through the full project lifecycle, coordinating stakeholders from initiation/planning, through design and implementation, including workplace strategists, designers, construction & project managers.  The candidate must manage executive stakeholders and provide executive-level reporting & presentations.

This role will interact with several departments and will require the management and integration of many deliverables and dependencies, both within and outside Corporate Real Estate Services.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals
• Provides mentoring, coaching and guidance to all team members

Program Management

• Participate in the over-sight, planning, initiation and execution activity for the Programs
• Identify and manage program issues and risk
• Identify, develop and manage comprehensive program monitoring, controlling and reporting processes
• Monitor, evaluate and assess process effectiveness as well as conduct process continuous improvement
• Actively manage a robust change management process to ensure program / business risks and issues are addressed goals and expectations are managed
• Lead Post Implementation Review Activities to ensure ongoing flawless execution and robust program process
• Provides guidance, coaching & mentorship to Program Management Team Members. Sets and monitors specific objectives for the program management team.
• Effectively develops, oversees and manages the delivery of assigned programs of projects across multiple locations or delivery of interrelated projects. Ensures that program elements are properly assigned and resourced by project delivery teams. Actively tracks and manages program progress, striving to ensure that programs are started with adequate lead time to complete within client time parameters and to meet BGIS and team needs with respect to work loading and overall financial considerations.
• Effectively executes and/or manages feasibility analysis & development of programs.
• Effectively manages programs in accordance with legal requirements and BGIS processes including scope, schedule, financial, reporting, document, communications, risk, environmental, procurement & contracting, commissioning, close out and moves management.
• Manages program delivery teams ensuring assigned programs are delivered within fees, cost and service-level goals.

Client Relationship Management

• Report on status of program implementations to client’s executive & management sponsors
• Develops and maintains effective relationships with clients.  Position level of client representatives with whom this position interacts with include those at the senior management level.
• Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.

Business Assessment/Analytics Support

• Work closely with the supporting finance team, actively manage program financials/budget planning, reporting and forecasting in order to enable delivery within plan and manage change within the program
• Incorporates sustainable design practices, where practical, into program delivery, in accordance with BGIS processes.
• Analyzes resourcing, program status, overall financial status and key performance indicators for client reporting & continuous improvement of delivery.
• Ensures proper and timely program and administrative-related reporting and systems inputs.
• Actively seeks additional services work to be performed by BGIS to mutually benefit the client and BGIS.
• Provides reporting required to support BGIS and Client needs with respect to program execution.
• Performs other duties, as assigned.