City : Toronto

Category : Other

Industry : Professional Services

Employer : BGIS

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY 

The Senior Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, RealSuite enhancements, Data Integrity and operational analytics.

KEY DUTIES & RESPONSIBILITIES 

Client Support

• Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.

Solutions and efficiencies

• Recommends solutions and implements appropriate actions for issues
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

• Leads in compiling and analyzing operational, financial and key performance indicator data to support client account teams (Scorecard, KPI)
• Reviews compliance data and identifies process inefficiencies and inaccuracies.

System Management

• Participates and leads in the development of corporate programs/projects and releases of new system applications (Business intelligence)
• As the business representative, works closely with the OPS TEAM to ensure client requirements are captured and met for system enhancements
• Develops, executes and escalates UAT cases to validate system output expectations

• Leads system and application training for client accounts teams, departments as well a new accounts to BGIS
• Assists in the RealSuite data setup as well as the testing of new client transition environments (Real Property, Real Connect)
• Supports data changes to the asset management and preventative maintenance systems as required

• Administers related FMO program databases and ensures data integrity. Ensures data is properly loaded and archived to permit easy access and data retrieval.
• Leads & assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
• Develops RealSuite forms for use by the organization along with corresponding training material and work instructions
• Develops, monitors and maintains the corporate program tools; performance and service delivery including the Exceptional Customer Experience (ECE) and the Halocarbon Program
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams

• Leads operation process documents including work instructions, forms and policies.

Reporting

• Prepares corporate monthly performance reports for executives and client leads, measuring the actual performance vs the expected.
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
• Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure. (CEI Reporting)
• Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.

Other

• Participates in special projects and ad hoc analysis as required

KNOWLEDGE & SKILLS

• Minimum of 3-5 years of relevant job-related experience
• Community college diploma or equivalent training (e.g. RPA, CET)
• Understanding of compliance requirements of relevant external organizations.
• Knowledge of RealSuite System
• Knowledge of quality management practices
• Strong proficiency in MS Excel, PowerPoint and Word
• Effective Data management skills
• Data reporting, verification and analysis skills.  Attention to detail.
• Effective written communication skills.
• Problem solving skills.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!