City : Scarborough, ON, CA, M1K5L1
Category : Customer Service Representative
Industry : Finance
Employer : Scotiabank
Requisition ID: 130201
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
To join a goal oriented and customer focused driven team that contributes to the overall success of the Insurance Canada Service Center (ICSC) / ScotiaLife Financial in Canada.
The primary role of the Customer Service Representative is to deliver a high standard of customer service while ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. As well as ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provide a professional and courteous customer experience and take accountability for resolving customer concerns in a timely manner through:
Build and strengthen customer relationships by maximizing opportunities to promote Insurance Canada services and products, with a primary focus on the suite of Creditor Insurance products. Contribute to the achievement of established objectives through:
Achieve and maintain required service level standards (i.e. adherence, calls per hour, cases per hour) by:
Participate actively in team activities/initiatives and taking responsibility for self-learning and development by:
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures with respect to assigned authorities and responsibilities; reporting any unusual occurrences or fraudulent activity to the ICSC Manager promptly.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
To be successful in this position, the incumbent requires the following skills:
#IN-GO
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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