City : Calgary

Category : Business Professionals

Industry : Oil and Gas

Employer : Suncor

LOCATION: Calgary, Alberta (CA-AB)
JOB NUMBER: 69463

Why you should join us:

We are seeking a motivated, customer oriented support specialist to support the adoption of Microsoft M365 tools and capabilities. The candidate should have a strong focus on solutioning in the M365 space and assisting the adoption of new technologies and managing engagement through our community groups.

We are on a digital transformation journey and providing a rich and empowering digital experience for our user community is key to being successful.  The Digital Experience and Communications platform contains a significant Microsoft M365 component, and effective administration and support of this platform is a foundation of the platform success.  As the digital workplace strategy evolves, this role will broaden to support the Digital Workplace. 

You will use your expertise to:

• Work within a platform team using Agile, DevOps principles to support the Microsoft 365 customer base in the effective use of tools and applications 
• Track the road-map for the Microsoft 365 product space and pro-actively engage with the platform customers to support adoption and change 
• Work with the Platform Owner and Architecture Owner to understand the Microsoft 365 road-map 
• Work with our internal partners, for example cyber and legal teams within Suncor, to delivery safe and reliable platform services 
• Engage with vendors as required (particularly Microsoft) to support to best user experience within Suncor and manage costs 
• Act as the voice of the customer for platform technical solutioning 
• Facilitate training and workshops 
• Gathering feedback to support platform service and success measurement 

We’d like to review your application if you have…

Must-haves (minimum requirements):

• At least 6 years experience providing customer engagement and support with Microsoft products 
• A University degree
• At least 2 years experience supporting M365/O365 in an enterprise environment 
• Excellent communication skills 
• Experience with organizational change management 
• Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity

Preference for:

• License administration and vendor engagement  
• Working with other teams  
• Willing and to continually update personal IT skills and knowledge 

Where you’ll be working, your work schedule, and other important information:

• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• We have numerous Employee Inclusion Networks who work together to help foster an inclusive and respectful culture and drive positive change at Suncor. Current networks include both Workplace Inclusion Networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship for different groups)
• Suncor is aware that some job seekers have received false employment offers from an individual or organization posing as Suncor. All recruiting is conducted through our Careers site, your resume needs to be submitted to this site if you would like to be considered for a role. To learn more about false recruiting offers, click here.
• We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation
• Suncor encourages everyone to do their part and support global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and with care and consideration for the people around you. For more information on how we’re responding to COVID-19, click here. #StrongerTogether

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn't safe, we don't do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our purpose and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

• Competitive base salary, compensation programs, and an annual incentive program
• Flexible benefits package
• Rewarding pension and savings plans

Stay connected to us:

• Follow us on LinkedIn, Facebook and Twitter for the latest job postings and news
• Visit our Report on Sustainability to see our progress on a number of environmental, social and economic topics and what we’re doing to position our company for the future
• Join our Talent Community and sign up to receive customized job alerts
• Read our Suncor Connections newsletter to see what we’re doing in the communities we live and work in

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. 

Please note that our job postings are typically open for two weeks, so don't delay, apply now.

JOB CATEGORY: Business Professionals