Ville : Ottawa

Catégorie : Regular Full Time

Industrie : Education

Employeur : Université d’Ottawa

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities. 

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

About the faculty/service: Teaching and Learning Support Service

At the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno-pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population. Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa.

Our team is comprised of professionals in the field of university education and specialists in educational technology in an academic environment. The TLSS provides unique and essential content to the University of Ottawa.

Position purpose:

Reporting to the Supervisor, Educational Technologies Support, supervises the daily operations of a shift of educational technology specialists at the Centre for Innovative Technologies in Education.  Manages the advisory and technical support services to end users in areas related to the installation, operation, access, security, maintenance and repair of all educational technologies equipment and applications on and off campus, both permanent and mobile. Provides these services in effectively and efficiently, to meet or exceed established customer service standards and provide end-users with a positive and productive learning environment.

In this role, your responsibilities will include:

• Client Support: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner and provide follow-up, provide alternate solutions as needed; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.
• Client Training and Advice: Provide advice and training to users on the optimal use of educational technologies and systems. Develop and provide training sessions to end-users on effective use of equipment, standards of the University and the industry. 
• Multimedia Programming and Testing: Supervise and perform programing, scanning and setting of appropriate frequencies for peripheral equipment; program and calibrate audio digital settings for sound systems; install and test portable lecture capture devices; provide backup assistance to programmers during testing and set-up of classroom control systems.

What you will bring:

• Knowledge of current educational technologies (including audio and videoconferencing, audiovisual and multimedia) and their applications  normally acquired through postsecondary education or at least 5 years of pertinent experience
• Several years of experience in providing technical support and training to clients, on site and remotely
• Valid A+ Certification or ability to obtain it
• Health and safety certification for construction and maintenance operations or willingness to obtain
• Bilingualism – English and French (written and spoken)
• Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility)
• Knowledge of audio-visual systems and devices; design, cabling and termination skills
• Ability to work independently and in a team
• Experience in developing and giving training sessions to clients and other staff
• Experience in customer service
• Planning and problem solving skills
• Ability to work under pressure, manage multiple priorities and meet strict deadlines
• Ability to lift and transport objects up to 20kg
• Good supervisory and leadership skills
• Strong interpersonal and leadership skills

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa: 
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.