City : Toronto, ON, CA, L4W0B4

Category : Manager

Industry : Finance

Employer : Scotiabank

Requisition ID: 145843

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees the servicing of the Day-to-Day servicing team in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. He/she is responsible for a unit that oversees the output of high quality and accurate client data as it relates to day-to-day activities as they relate to the Retail, Corporate and Commercial portfolios.

What Your Role Will Be:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Leads the Service team supporting existing clients by ensuring service requests or tasks are completed accurately and within Operational Performance Commitments (OPCs), being accountable for takeover and ensuring proper controls are in place for audit purposes.

• Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.

• Liaising with designated Retail Branch, BSC employees, and other Business Banking Partners as required, including acting as an escalation point of contact.

• Balances short and medium-term priorities to address resource and operational challenges.

• Provides leadership support to employees and supports the Bank’s Performance Management processes by:

➢ Taking accountability for planning and coaching when executing end-to-end delivery of all programs or operations managed. Focuses teams on continuous improvement.

➢ Identifying unit goals and objectives that are aligned with the Bank’s business priorities

➢ Coaching and leading others to identify and drive business, service, program and process improvements.

➢ Supporting the team’s career development planning activities and creating succession plans for the unit.

• Uses his/her in-depth knowledge about all Retail, Corporate and Commercial Banking, as well as applicable compliance and regulatory requirements, to ensure appropriate controls are in place to drive operational excellence and profitable relationships while mitigating risk.

• Responsible for teams that can have direct customer contact and/or charged with providing high quality and accurate output through the execution of incoming service requests, outgoing communications and day-to-day client banking transaction.

• Assumes responsibility that the preparation and execution of transactional requests are in accordance with authorizations within internal officer limits or external client approvals.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

• Perform other related duties as assigned.

Skills You Already Have:

• Post-Secondary Education (Business Degree preferred) and/or 3 to 5 years equivalent work experience in Financial Services or related industry

• Effective and proven leadership, relationship building, strategic influencing and change leadership skills of a minimum of 3 years managerial experience.

• Experience in leading customer focused teams

• Thorough time-management skills

• Thorough knowledge of business credit as it applies to Retail, Commercial and Corporate Banking’s policies & procedures.

• Working knowledge of the Bank’s compliance requirements for business banking.

• Strong decision making, problem solving, and relationship management skills

• Strong Communication (written and verbal) and organizational skills

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.