Ville : Toronto, ON, CA, M5C2W1

Catégorie : Business and Financial Operations

Industrie : Finance

Employeur : Banque Scotia

Requisition ID: 145278

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The launch of Scene+ creates an enhanced loyalty program, bringing together the full benefits of the Scotia Rewards program and Scene.  With Scene+, every experience will bring more rewards for our customers, with the opportunity to earn and redeem Scene+ points towards travel, shopping, entertainment, dining, and banking.  And that’s only the beginning.  As Scotia expands partnerships within the Scene+ program, the Credit Cards team has an opportunity for a Senior Manager to work with these partners to drive credit card growth and customer engagement through partner channels.  As part of the broader Credit Cards team, this Senior Manager will play an integral role in delivering new accounts, driving increased card usage and P&L revenue growth.

Accountabilities 
The Senior Manager, Scene+ Credit Card Partnerships is responsible for the following core areas: 

Partner Channel Credit Card Growth Strategies

• Develop and launch a credit card acquisition program with partner(s), driving credit card portfolio growth through new partner channels and cardholder value through added partner benefits
• Leverage initial learnings and best practices to develop a recommended program expansion strategy 
• Identify and implement solutions to develop a roadmap to a best-in-class acquisition experience
• Lead the day-to-day program management of Scene+ card partnerships, including partner relationship management, program monitoring and reporting, strategy card initiatives, partner business reviews and annual planning
• Establish and manage business routines in support of vendor relationship management and performance
• Work closely with Scotiabank’s Retail Customer Growth team to drive customer engagement through partner channels 
• Project manage key initiatives, creating oversight for interconnected work-packages with cross-functional partners such as Retail Customer Growth, Risk, Operations, and Finance

Planning & Competitive Benchmarking

• Actively manage partner channel cards new account forecasting planning calendar for the year on behalf of the product team and in conjunction with internal and external partners
• Develop and maintain departmental research associated with card acquisition strategies 
• Regularly communicate the trends and insights to the product team for input into strategy planning 

Culture & Employee Engagement 

• Create a customer obsessed culture which harnesses the power of analytics and data in decision making to deepen customer relationships and leverage broader Bank relationships, systems, and knowledge
• Foster a coaching mindset and effectively communicate the strategic vision, values, business strategy and Team principles 
• Directing day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits.  Communicating the Bank’s risk culture and risk appetite statement throughout their teams.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.

Education And Other Requirements 

• Post-secondary education required; (MBA or Master’s degree in Business Administration or Marketing is preferred). 
• 6+ years of professional experience, payment and banking industry experience is an asset. 
• Thorough knowledge of the Canadian financial services marketplace and solid understanding of the credit card market, products, and services.
• Strong qualitative and quantitative financial analysis/research skills.
• Excellent written and oral communication skills, especially creating and delivering strong business focused strategic plans, and driving those plans to fruition. 
• Proven relationship management skills with demonstrated seamless collaboration across multiple stakeholders, both internal and external.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.