City : British Columbia

Category : Other

Industry : Real estate and rental and leasing

Employer : BC Housing

POSITION SUMMARY

The Senior Tenant Support Worker (TSW) position performs in conjunction with a designated Housing and Health Nurse as part of an intensive case management team to provide support, training and assistance to tenants with complex social and or health care needs and/or behavioural issues that are affecting their tenancy. The team assesses, develops and implements a service plan to address the complex needs of tenants to assist in preserving tenancies or ensuring tenants explore and obtain support services most appropriate for their needs. The Senior TSW maintains a lead role in moving tenants along the housing continuum and will act as a liaison with internal and external stakeholders to explore housing options which may include supportive housing referrals, assisted living/long term care facilities or assistance in obtaining a private market home with a rent supplement.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Completion of an advanced diploma in social sciences such as social work, health care, community mental health, or
• other relevant discipline.
• Minimum four years’ experience in case management or consultation, direct supportive counselling and psychosocial
• focus program planning with diverse populations that face multiple barriers to successful housing.
• Or an equivalent combination of education, training and experience acceptable to the employer.
• Criminal Record Check is required

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
• Sound knowledge of community resources and methods of access;
• Sound knowledge of assessment, planning and organizing psychosocial focus program;
• Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
• Ability to learn and understand BC Housing programs, policies, operational structure, and social housing programs, and their role in the social service system;
•  Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;
• Ability to build relationships with internal and external clients;
• Ability to assist groups to develop and co-ordinate community activities and programs;
• Ability to build and maintain professional, confidential relationships with multi-barriered people;
• Ability to work effectively across organizational departments and in a team and partnership context;
• Strong analytical, problem-solving, and time management skills
• Strong awareness of cultural diversity
• Strong skills in crisis intervention, mediation and conflict resolution;
• Excellent oral and written communication skills;
• Proficiency in MS Office applications (Word, Excel, PowerPoint) and basic computer systems
• Valid Class 5 BC driver’s license and access to a reliable vehicle

• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
• Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record is required.
• Due to the nature of this role, access to a reliable vehicle will be required