City : Toronto, ON, CA, M5A3X5

Category : Designer

Industry : Finance

Employer : Scotiabank

Requisition ID: 133735

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Digital Banking has a clear and well-supported mandate to transform the way banking technology is delivered – by reimagining the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the Bank and for our customers.

As a Senior UX Researcher, you will help elevate the practice of UX research within Scotiabank. You will be part of the Product & Design Community of Practice at Scotia Digital and a team of UX Researchers providing support for multiple product teams made up of designers, product managers, and engineers. You will conduct research using a variety of methods to verify mental models, validate concepts, and support the ongoing development and improvement of Scotiabank digital products.

You will be embedded with one of our customer journeys as a research specialist but also support cross-journey research. Alongside our team you’ll advocate for diversity and inclusion and help represent for the needs of our Canadian customers. You will contribute your research expertise to new initiatives to help us create useful, usable, and essential new products and features. You’ll inspire change at all stages of product development by delivering compelling written, in-person and visual presentations of your findings. You should have broad skills in qualitative and design research methods and a good understanding of quantitative concepts as well.

Is this role right for you? In this role, you will:

• Provide guidance, support, and mentoring for other researchers on the team.
• Conduct remote and in-person research using a range of methods.
• Drive inclusiveness in principle and practice.
• Conduct usability testing to ensure that our products work for everyone.
• Lead workshops and other group activities that help build team consensus around research, vision, and customer needs.
• Create strategic connections with other teams to help foster customer-focused design and create opportunities to increase visibility into the team’s activities.
• Participate in project kickoffs, design critiques and ideation sessions. Use these and other opportunities to share findings and insights from research, and share key feedback from users.
• Incorporate a “continuous discovery” approach to informing and guiding product design and development.
• Work with project teams to determine research needs, identify the most appropriate methods, create protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports, and present findings.
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
• Generate insights that fuel ideation
• Evaluate designs through testing, reviews, and critiques
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods (such as surveys)
• Work cross-functionally with design, product, CX, data science, content strategy, engineering, marketing, and business lines.
• Act as a thought leader in research
• Advocate for the people who use our products
• Contribute to the conversation around best practices around customer experience and design.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

• B.A/B.S. in a field related to human behavior, such as HCI, psychology, anthropology, sociology, communication, information science, media studies, computer science, or economics
• 5+ years’ experience in product research and usability evaluation

• Experience with inclusive research and UX research that involves accessibility
• Collaborating closely with designers, developers, product managers, accessibility experts, and other disciplines to design, implement, and track new products or experiences

• Research experience in a product development or service design context
• Hands-on experience gathering requirements, prioritizing, planning research, identifying and recruiting the perfect participants, gathering data, analyzing & summarizing results, and sharing findings
• Comfort making design recommendations based on research and best practices
• Familiarity with combining qualitative and quantitative data
• A desire to continually experiment with and develop new methods
• Examples of how you influenced teams or companies to become more people-centred
• A love of asking questions, seeking answers, and working with others to solve difficult design problems

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.