Ville : North York, ON, CA, M3C2T2

Catégorie : Customer Service Representative

Industrie : Finance

Employeur : Banque Scotia

Requisition ID: 145382

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Hiring Details:

• Work location: 90 Wynford Drive, North York ON
• Full-time; permanent 
• Working hours: 37.5 hours, Monday to Friday (between hours of 8:00am - 6:00pm)

As a Small Business Collections Advisor you will contribute to the overall success of the Small Business Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provide quality decisions to minimize losses and improve profitability on accounts assigned to the SAC.
• Provide customer service meeting Bank standards and retain and increase the overall profitability of assigned customer relationships by providing guidance and counsel through consistent and proactive communication.
• Establishing a reasonable time frame, based on the facts obtained, to expect the customer to bring payments current and follow for the payments or take action to cure defaults.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Solid knowledge of all issues pertaining to regulatory compliance i.e. Privacy Code, Basel, SOX, Bank Act, AML.
• Thorough understanding of banking and an expert knowledge of the Bank’s Small Business/Retail Lending Policies and Procedures.
• Thorough understanding of the legal process relating to commercial and civil actions.
• Expert understanding of security documentation, legal ramifications, and remedies.
• Expert understanding of the guidelines relating to Small Business lending under the CSBFA program and other federal, provincial and regional programs.
• Thorough understanding of financial statements and interpretation.
• Thorough understanding of the Bankruptcy Act.
• Thorough knowledge of Branch systems eg. CIS, Bolds, Intralink, TCS, CACS, PLMS.

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s):  Canada : Ontario : North York 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.