City : Calgary

Category : Business Professionals

Industry : Oil and Gas

Employer : Suncor

LOCATION: Calgary, Alberta (CA-AB)
JOB NUMBER: 67501

Why you should join us:

Do you have a broad level of experience with ServiceNow, along with excellent analytical and problem-solving skills? We are looking for a ServiceNow solution designer to plan, coordinate, and execute activities related to Downstream ServiceNow module. In this role, you will oversee a portfolio of downstream business applications in various capacities. You will be crucial in providing guidance and direction to the application outsourcer and project teams for design, approach, issues, and changes that affect their suite of applications. In addition, you will need to have a very good understanding of how all the applications work from both a business and technical perspective, as you will be considered the subject matter expert to all the applications within your portfolio.

You will use your expertise to:

• Assist in designing solutions for business demands for projects
• Work with Scrum team to deliver backlog
• Develop solutions and assist third party vendor by providing design
• Assist in architecting new systems or leverage off current systems
• Assist with production support on various escalated issues
• Involved in road mapping, lifecycle management, and coordination changes
• Manage the relationship between Suncor and application outsourcer for specific rack forward applications
• Ensure that all changes to the systems supported by operations meet functional requirements, system compliance and other specifications
• Ensures that transition to sustainment meets operational standard as far as supportability, training, and documentation
• Support retail or wholesale applications on a 24/7 basis and ensure reliable operations and maximal uptime

We’d like to review your application if you have…

Must-haves (minimum requirements):

• 3-5 years of experience in a similar IT role
• 3+ years experience in ServiceNow Implementation, Development or Administration
• ServiceNow development experience including Flow Designer, Scripting, or Applications Designing
• Designations in ServiceNow, including Certified System Administrator (CSA), Certified Implementation Specialist – ITSM/CSM, and/or Certified Application Developer (CAD)
• Strong development skills including Service Portal development experience - Javascript/Angular JS experience
• Experience in code migration, database change management and data management
• A Bachelor’s degree in Computer Science, Engineering, or a related field
• Ability to work across multiple projects as a technical team member, driving user story analysis for data modelling to support reporting requirements
• Ability to plan, coordinate, raise issues or concerns and keep parties informed when situations are appropriate
• Strong analytical and problem-solving skills, solid attention to detail and strong documentation skills
• Strong non-authoritative leadership and mentorship skills
• Alignment with our values: safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity

Preference for:

• Strong communication skills
• Experience working on Agile methods and experience in using ServiceNow Agile and test management module
• Experience with retail or wholesale systems and applications
• Experience with vendor management
• Knowledge of business processes and demands in various areas to retail and wholesale
• Knowledge in current and future technologies which can be applied to business demands

Where you’ll be working, your work schedule, and other important information:

• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W. combined with remote work arrangements in response to COVID-19
• Hours of work are a regular 40-hour work week, Monday to Friday
• We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation.
• Suncor encourages everyone do their part and support global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and with care and consideration for the people around you. For more information on how we’re responding to COVID-19, click here. #StrongerTogether

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn't safe, we don't do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our purpose and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

• Competitive base salary, compensation programs, and an annual incentive program
• Flexible benefits package
• Rewarding pension and savings plans

Stay connected to us:

• Follow us on LinkedIn, Facebook and Twitter for the latest job postings and news
• Visit our Report on Sustainability to see our progress on a number of environmental, social and economic topics and what we’re doing to position our company for the future
• Join our Talent Community and sign up to receive customized job alerts
• Read our Suncor Connections newsletter to see what we’re doing in the communities we live and work in

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our social goal to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

Please note that our job postings are typically open for two weeks, so don't delay, apply now.

JOB CATEGORY: Business Professionals