City : Toronto

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Planning & Enablement team is part of the Client Experience Office (CXO) and provides program and project management services, business analysis and support to the CXO organization.

The Business Consultant (BC) provides support and analysis through project-oriented work. The BC is accountable for reviewing, analyzing and evaluating business needs for internal teams as well as external clients, creating detailed test cases and executing business acceptance testing to ensure solutions deliver quality results. This role will be accountable for analyzing and investigating issues in order to determine the root cause. In addition, the BC will be required to recommend options and help define the end state of outcomes to meet stakeholder needs and business expectations.

What will you do?

• Identify and assess business impacts and risks, solve complex issues, provide recommendations on options, and help define end state of desired changes
• Working with business partners, ensuring business needs are well understood to drive optimized solution development
• Design and lead business acceptance testing including preparation of test plans, execution of test cases, documentation of results and lead resolution of defects
• Build use cases and confirm purpose, usage patterns, audiences, tools and processes to support them
• Proactively recognize business trends and alignment with organizational policies that could affect business practices. Make recommendations for process improvements
• Support change management, providing knowledge and expertise to communications, training, knowledge management collateral etc. 
• Lead delivery of smaller initiatives.

What do you need to succeed?

• Strong research, analytical, problem-solving and decision-making skills
• Results oriented individual and an innovative, lateral thinker
• Comfortable working in ambiguous environments
• Strong collaboration, listening and facilitation skills
• Excellent multitasking, prioritization, planning and time management skills

What will be nice to have?

• University degree or equivalent work experience
• Process mapping and /or process improvement experience
• 5-10 years of business analysis experience (processes & techniques)
• Experience with technology and the ability to self-learn
• Experience in supporting customer facing operations
• Financial services / product experience and knowledge
• Experience in Group Benefits, Individual Insurance and/or Wealth
• Project management experience
• Data and analytics, or IT experience 

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• An environment of continuous learning and improvement
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
• Flexible hours and work from home options

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities.  In accordance with Sun Life’s Vaccination Policy (Canada):

• Employees permitted to work remotely are required to be fully vaccinated against COVID-19 in order to attend a Sun Life office, Financial Centre or offsite location where activity related to Sun Life business occurs.

• Employees whose job duties require them to attend a Sun Life office, Financial Centre or offsite location for Sun Life business must be fully vaccinated against COVID-19 effective May 1st. Employees in these roles may participate in Sun Life’s Rapid Screening Program as an alternative until April 30th.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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