City : British Columbia

Category : Other

Industry : Real estate and rental and leasing

Employer : BC Housing

POSITION SUMMARY

The Tenant Support Worker (TSW) is responsible for working with individuals to provide emotional support, develop skills and access resources to increase tenants’ capacity to be successful and satisfied in the living, working, learning and/or social environments of their choice. The TSW provides these services directly, or facilitates and co-ordinates tenants’ access to services available on the site and in the community. The TSW focuses on strengths and capacities of individual tenants receiving services and supports.

This position establishes positive relationships with a diverse tenant population including people who are at risk of homelessness, fleeing abuse, or challenged with medical, mental health or addictions issues. The TSW helps tenants overcome the various challenges that arise when living in a social housing environment. The position facilitates the development of personal support networks by utilizing supports within communities, family members, peer support initiatives, and self-help groups.

Services provided include crisis intervention, providing information and assistance to meet obligations as tenants and facilitate access or follow through with available site and community resources. The Tenant Support Worker encourages the tenants’ use of available social, occupational, spiritual, financial, intellectual, residential, recreational and educational resources to meet their goals, ensuring services are culturally relevant to the individual tenant.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Completion of a college diploma or certificate in Community Social Service Worker Program, or Health Care Worker Program or Community Mental Health Worker or other relevant discipline.
• Minimum three years’ experience in direct supportive counselling or educational experience with individuals and/or families that face multiple barriers to successful housing.
• Or an equivalent combination of education, training, and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of BC Housing and social housing programs, and their role in the social service system;
• Sound knowledge of current social issues such as poverty, homelessness, mental illness, addictions, domestic violence, child protection, etc.
• Sound knowledge of community resources and methods of access;
• Working knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;
• Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;
• Awareness of Cultural Diversity;
• Ability to build relationships with internal and external clients;
• Ability to assist groups to develop and co-ordinate community activities and programs;
• Ability to build and maintain professional, confidential relationships with multi-barriered people;
• Ability to work effectively across organizational departments and in a team and partnership context;
• Strong analytical and problem-solving skills;
• Demonstrated skills in crisis intervention, mediation and conflict resolution;
• Excellent oral and written communication skills;
• Strong time management skills; and
• Proficiency in basic computer skills and software such as Microsoft Office. 

 Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.