- Engage retail staff by providing an intuitive workflow and holistic customer lifecycle and outreach strategy that allows retail sales reps to reach out to customers directly.

- Enable stores to stay in touch with local prospects and current customers using 1:1 conversations via messaging or phone.

- Motivates and empowers teams by connecting the dots between the outreach they do and the return they get, demonstrating that with the proper coaching and messaging they can have an incredible 10% increase in same-store sales.

- Millions of retail workers are handed a broom or they’re left unsupervised and resort to keeping up with their Snap streaks during the 8 hours they are idle each week. We challenge this status quo by empowering them to increase sales themselves and ultimately make more money.

- Millions of customers of wireless carriers and technology retailers want a better customer experience that is personal, proactive and timely.

- Customers and retail reps want to engage via messaging. 89% of shoppers want two-way conversations with brands and local businesses, via messaging and 83% of shoppers say they expect regular communication about their past purchases. Similarly, retail reps are uncomfortable with “cold calls” and prefer to start conversations in a medium that is more natural for them.

As a Customer Success Manager you’ll be helping retailers change their culture for the better and engage their staff in a whole new way. This means caring passionately about each account under your management and ensuring that they are (1) getting an ROI (2) are thrilled with the experience of working with us (3) are doing all the right things to maximize the benefits we can provide them.

The Customer Success group's mission is to ensure all of our clients or partners use, champion, and grow in their use of our products, from the moment they sign on the bottom line. We are the voice of the customer, advocating on their behalf for product suggestions and proactively identifying opportunities to help. The responsibility is immense - but it’s worth it - and you’ll make a big impact (if that’s the kind of thing you’re into).

Statflo is an equal opportunity employer committed to diversity, inclusion, and belonging.  We are happy to consider all qualified applicants for employment regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, neurodiversity, protected veteran status, Aboriginal and Native status or any other legally-protected factors.  Statflo has a zero-tolerance policy for discrimination and prides itself on assessing talent needs based on an objective methodology.

If accessibility accommodations are required during the recruitment process, please contact careers@statflo.com and we will gladly make the necessary arrangements to ensure Statflo is able to support all interested applicants.