City : Toronto

Category : Other

Industry : Professional Services

Employer : BGIS

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Energy Account Manager is responsible for program management, account management, client relationship management and service delivery management for assigned client accounts for the purpose of assisting the client in achieving greater energy efficiencies, ensuring a high level of client satisfaction, identifying and selling additional services, and delivery of all service obligations.

KEY DUTIES & RESPONSIBILITIES

Account Management / Client Relationship Management

• Acts as the primary client interface for the assigned account(s).  Client representatives with whom this position typically interacts with are at the director level
• Develops and builds effective relationships with clients and ensures client satisfaction
• Manages client expectations with respect to scope definition of energy related services contained within the master services agreement
• Conducts regular meetings with clients to understand and anticipate needs
• Provides feedback to internal stakeholders on potential offerings for assigned account(s)
• Recommends and sells additional services based on understanding of clients’ needs

Service Delivery Management

• Acts as the primary point of contact for service delivery for assigned account(s)
• Establishes key performance indicators and client expectations jointly with clients and other relevant stakeholders
• Project manages and collaborates with relevant stakeholders to deliver services and to ensure service level agreements and key performance indicators are achieved
• Conducts regular meetings with clients to solicit performance feedback and identify areas for improvement
• Collaborates with relevant stakeholders to close performance gaps relating to performance metrics, where required

Program Management

• Develops, recommends and executes program plans for assigned account(s)
• Identifies and executes utility incentive rebate program opportunities for the assigned account(s)
• Responsible for overall management, tracking and reporting of utility cost guarantees (utility guaranteed maximum GMAX).  Presents and reviews utility management reports to clients
• Develops clients’ understanding of energy best practices to enable achievement of greater energy efficiencies
• Seeks input from client for possible reasons for building energy inefficiencies identified
• Creates and implements corrective action plans in collaboration with the client and facility management operations team to address building energy efficiencies
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)

JOB-RELATED EXPERIENCE: More than five years up to ten years

Knowledge & Skills

• University degree or community college diploma in a relevant field such as  mechanical engineering, building science or building engineering, environmental management, preferred; or University degree or community college diploma in business administration
• More than 5 years of account management and program execution work experience
• Well-developed client relationship management skills along with ability to interface, manage relationships and client expectations with client representatives at the director level
• Well-developed influencing, persuasion and negotiation skills
• Skilled at account management, service delivery management and program management
• Exceptional client service orientation and sense of urgency
• Understanding of building performance engineering, asset assessment and capital planning concepts, terminologies and practices
• Knowledge of building performance engineering principles, an asset
• Knowledge of principles of asset assessment and building science, and the capital planning process, an asset

Licenses and/or Professional Accreditation

• Professional Engineering Designation from Professional Engineers Association, an asset
• Certified Energy Manager from Association of Energy Engineers, an asset
• Certified Measurement & Verification Professional from Association of Energy Engineers, an asset
• LEED Certification from Canada Green Building Council, an asset
• Certified Commissioning Process Management Professional from ASHRAE, an asset

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!