City : British Columbia

Category : Other

Industry : Real estate and rental and leasing

Employer : BC Housing

POSITION SUMMARY:

The Manager Program Delivery is responsible for an assigned portfolio managing the delivery of targeted rent subsidy, rental assistance and affordable homeownership programs, the oversight of the database of applicants seeking affordable housing in BC, and the standardization and control of the rent calculation and confirmation process. He/she/they develop and implements strategies, processes, and standards to ensure the delivery of high-quality services, and identifies and facilitates process improvements to achieve customer service excellence. The position acts as a resource person to staff, applicants, tenants, advocates and housing partners and directs a team that is  responsible for supporting the development of policy, procedures and training materials for both internal and external audiences to ensure the consistent and equitable application of program criteria. The position will participate in program design and implementation working in partnership with other Branches, Ministry staff and partner organizations. The position researches issues and prepares correspondence in response to inquiries from members of the public, community groups, and MLA’s offices regarding a wide range of issues pertaining to the delivery of Applicant Services.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in commerce, business administration or related discipline.
• Considerable experience in leading projects and developing and delivering a wide range of housing programs and initiatives.
• Prior experience in supervising a team of staff engaged in the delivery and administration of programs and/or projects.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES: 

• Considerable knowledge and understanding of program delivery and office administration
• Considerable knowledge and understanding of government and community agencies and the services they provide, with an emphasis on social housing and social policy
• Sound knowledge and understanding of business analysis, requirements gathering and systems implementation
• Ability to learn and understand the Commission’s housing programs and the services provided by government and community agencies
• Ability to plan and manage the administration of program activities and analyze issues, apply judgment and solve problems
• Ability to provide coaching and motivation to assist staff in achieving their performance goals
• Ability to interpret and apply policies, procedures, legislation, regulations, and operating agreements in accordance with program objectives
• Ability to assess service, system and process improvement opportunities, re-design work processes and methods and facilitate their implementation to ensure the achievement of customer service excellence
• Ability to develop and deliver training, workshops and presentations
• Ability to generate and articulate new ideas and adapt effectively to new technologies
• Proficient in the use of MS Office (Word, Excel, PowerPoint) and related housing databases
• Strong oral and written communication, analytical, problem solving, organizational, time management, and interpersonal skills
• Strong supervisory and conflict resolution skills
• Strong planning, organization, and project leadership and management skills
• Strong mathematical skills

      Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.