Program Manager

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City : Hamilton

Category : Other

Industry : Education

Employer : McMaster University

Hamilton, ON
 
Job Summary
 
Responsible for managing a portfolio of communication and design programs within a unit or a department. Facilitates ongoing program market research, program development, marketing and evaluation. Responsible for the overall quality of program services and responds to evaluation data to make ongoing program improvements. Manages the program budget and forecasts enrolments and resource needs. Collaborates with internal University and external community partners, manages diverse relationships to explore business growth opportunities, and advances the unit's strategic plan while supporting the University’s vision. Conduct primary and secondary research on new program concepts to determine potential fit, market share, and viability. Develop and critically evaluate concepts, designs, and formats for new programs. In consultation with the Assistant Director or Director, propose innovative program models. In consultation with the Assistant Director or Director, develop detailed program financial forecasts, business cases and proposals for new programs. In consultation with the Assistant Director or Director, develop detailed program financial forecasts, business cases and proposals for new programs. In consultation with Assistant Director, recommends changes to fees for existing courses. Present proposals to the New Program Committee, make recommendations, and seek feedback and direction. Prepare academic program submissions for review by Diploma and Certificate Committee, Undergraduate Council and Senate. Develop new program ideas, build relationships with professional associations and employers, and develop new business and community engagement possibilities. Hire casual subject matter experts and/or consultants engaged in the development of program. Support reviews of existing programs and implements recommendations. Work with the marketing team to develop and evaluate marketing plan activities including advertising, relationships with professional associations and employers, prospect development, retention plans, and cross selling with other programs. Assist in the development of program content for department website and publications. Hire, supervise, coach, and evaluate casual course instructors. Complete financial forecast and budgets for existing programs and courses; projects enrolments. Develop annual schedule and assigns instructors for all courses within program portfolio; makes modifications as required Review course evaluations and provide feedback to instructors; considers whether revisions are necessary and submits recommendations to Assistant Director. Build a network of relationships and collaborate with internal and external groups to raise the profile of the unit and the University. Develop and deliver presentations within local, provincial and national contexts. Implement program marketing plan and liaise with marketing staff to ensure all new central marketing activities are completed. Participate in relevant department and university committees as well as one other educational (adult, continuing, online) or community-focused committee at the regional, provincial, or national level Remain current with emerging trends and association requirements and ensure that curriculum is representative of student and market needs. Close programs that are no longer financially viable and create transition plans that manage any impact on students and instructors. Work with the Assistant Director, instructors, and consultants, to contribute to proposals that address training requests from corporate and other clients.
 
Supervision Ongoing responsibility for hiring and supervising 10 or more casual employees at any one time.
 
Education:
 
Bachelor's degree in a relevant field of study such as Education, Business
 
Expereince: 
 
Requires 4 years of relevant experience, including one year of supervisory experience.

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