City : Toronto

Category : Other

Industry : Professional Services

Employer : BGIS

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY 

The Resolution Analyst role will lead/support the identification and development of process improvements and solutions in ensuring timely and accurate procure to pay processes in support of all Client Accounts. This role will have a strong focus on continuous improvement of key business process, systems and tools implementation.

KEY DUTIES & RESPONSIBILITIES 

P2P Operations

• Resolves invoice exceptions within internal and client SLAs and KPI targets.
• Identifies and implements corrective measures, as required, to achieve performance objectives.
• Communicates with multiple stakeholders internal and external to support issue resolution including leading vendor meetings and recommending improvements. 
• Trains and aligns all team members and system users to the correct application of business systems, processes and procedures and productivity measures.
• Performs ad hoc audits and reporting of key issues to P2P Supervisor.
• Develops and distributes key process metrics and information to internal customers.

Reports and Analytics

• Prepares various reports including but not limited to daily performance reports and scorecard reports to assist with business communication and decision making to P2P Supervisor.
• Performs detailed analytics of root causes of process and performance issues including gaps and report daily to P2P Supervisor.

Continuous Improvement

• Interfaces with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional exceptions.
• Liaises with information technology team to resolve and proactively enhance current processes.
• Monitors and enforces process workflow execution for policy and procedural adherence.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• 3-5 years of relevant work experience
• College diploma in Finance or Accounting.
• Proficient understanding and application of procure to pay processes, audit and financial control requirements
• Proficient with accounting systems, reporting tools, MS Office including MS Visio with ability to learn new information management systems quickly
• Ability to handle a large volume of data with very strong attention to detail
• Excellent communication skills both verbal and written and the ability to deliver tailored presentations to a variety of audiences
• Strong commitment to client service
• Superior problem solving, analytical, time management and organizational skills 
• Ability to communicate and enforce adherence to processes, procedures and performance objectives
• Fully bilingual in both English and French would be considered an asset

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!