Ville : Markham, ON

Catégorie : Manager

Industrie : Automotive

Employeur : Hyundai Canada

Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of vehicles in this country – from subcompact to premium sedans to sport utility and crossovers – and is committed to providing world-class, well-engineered products paired with a customer shopping and ownership experience that exceed expectations.


When Hyundai entered the Canadian market in 1983, it was the company’s first overseas subsidiary. Since that time, it has grown into one of the best selling automotive brands in Canada. Hyundai’s success can be attributed to the quality, safety, and design of its vehicles, which is reflected in numerous, high-profile awards they have recently won.


POSITION OVERVIEW
The Genesis CX & Aftersales Field Manager works with Genesis Distributors and is responsible to lead Genesis Distributor Principals and their teams through the execution of all Customer Experience and Aftersales programs; KPI attainment; process coaching in the areas of CX & Aftersales and, accelerate the Aftersales business for their respective market. This role has the mandate to drive change and grow the Genesis Aftersales business while maintaining and/or improving Customer Experience to a Top Tier Luxury Automotive standard.

KEY RESPONSIBILITIES
• Negotiate and secure commitments for yearly business plans with Genesis Distributor Principals followed by monthly assessments and action planning in all areas pertaining to Customer Experience and Aftersales including:
• Achievement of Customer Experience Targets
• GXM & GXM-O (Genesis Experience Managers-Ownership) staffing requirements
• Compliance with the Genesis Brand Standard
• Operational excellence within the Hyundai dealership to ensure existing departments support Genesis with day to day operations as it relates Customer Experience and Aftersales

• Work with the Regional Operations Manager (ROM) to drive Distributor Principal engagement for the Genesis Brand and Genesis operations through regular in-person consultations and documentation
• Work collaboratively with the Regional Parts & Service Marketing Managers at Hyundai to manage Genesis parts & accessory sales; support and manage Genesis specific booking programs; Support National Parts & Accessory accounts
• Lead and execute Distributor Process Improvement Plan (DPIP) at underperforming Genesis Distributors
• Support the Genesis Concierge team with Distributor Customer Experience & Aftersales Case Management
• Communicate all new and existing Genesis Aftersales Policies and Procedures to Distributors and ensure compliance
• Provide feedback and liaise with the internal teams in warranty and quality assurance to ensure Genesis concerns are recognized and addressed
• Provide tools, coaching and best practices to Genesis Distributors to support the achievement of Top Tier Customer Experience
• Drive Genesis Distributor’s in growing their Aftersales Business and communicate and administer all profit generating programs to all Distributors
• Monitor Genesis Connected Services (GCS) activation and ensure a process is in place at all Genesis Distributor’s to ensure proper activation
• Manage Distributor participation in all Genesis Training activities including Brand, Customer Experience, Product and Technical Training

REQUIRED EDUCATION AND EXPERIENCE
• Completion of an undergraduate degree or, an equivalent combination of experience and education
• Minimum 8 years of relevant experience in the luxury automotive industry
• Experience in automotive, either retail or corporate, with an understanding of day to day operations of a dealership
• Strong track record of negotiating with dealer principals and overcoming objections
• Experience in planning, executing and achieving business plans
• Willingness and ability to think differently about the automotive acquisition and ownership landscape
• Experience in driving change in a fast paced environment
• Experience coaching and motivating teams
• Strong communication, writing and presentation skills
• Ability to work independently and travel on a regular basis
• Bilingual preferred
• To be able to travel and work non-standard work hours

Why Join Our Team?
Our award-winning culture has been recognized through our Great Place to Work™ certification for the past 4 years. We have been able to achieve this not only thanks to the dedication and commitment of our team members to our business, but also through a variety of fun activities and opportunities throughout the year which allow us to build strong engagement! When you join Hyundai Auto Canada Corp., you will become part of an organization that promotes diversity, inclusion and overall well-being. We offer an excellent benefits package including RSP matching, flexible start times, maternity leave top up, an attractive vehicle-lease program, demo vehicles for Managers and education support.

The first round of candidates will be reviewed on or before February 14, 2022.

Hyundai Auto Canada Corp. is committed to ensuring the health and safety of its team members during the Covid-19 pandemic. Remote work is temporarily available until it is deemed appropriate and safe for all staff to return to the office. We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.


We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.


Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.


We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.