Ville : Waterloo
Catégorie : Software & Systems
Industrie : IT
Employeur : BlackBerry
Worker Sub-Type:
RegularJob Description:
Job Description
Cybersecurity Software Development Support (CSDS) is the integration point with product development for our customer support teams for many BlackBerry products within the BlackBerry SPARK & IoT Solutions Group. The primary role of the team is to be the strongest technical R&D team that supports our BlackBerry Software. CSDS also programs critical quick fixes, tools and scripts for our customers. CSDS works to solve the most complex problems that our enterprise customers encounter often involving creating custom diagnostic builds and advanced debugging techniques.
RESPONSIBILITIES
Provide development support to our BlackBerry Customer Support organization including log analysis, testing/reproduction of the issue, code level debugging, identification of coding fixes, and investigation into workarounds for customer issues
Timely resolution/investigation of escalations from various support groups
Database expertise and able to write database scripts to address customer issues
Logging product defects in issue tracking systems including identification of fixes required.
Technical product documentation creation/review, knowledge base article creation
Update Case Notes frequently to help provide a summary of the status of the case for management, peers and interested parties
Consult with Senior members of the CSDS team, Product Development, Product Managers or other product experts on cases when necessary to help progress investigation
As the Cyber Software Development Support team will support our world-wide Technical Support groups, an on-call rotation is required.
ESSENTIAL SKILLS AND QUALIFICATIONS
University Degree or College Diploma in Computer Science or related discipline
5+ years’ experience in development/maintenance of C#, .NET, Java or C++ applications
Previous work experience with Microsoft SQL Server, Kafka or PostgreSQL
Experience with iOS, Android, Windows, Mac or Linux Operating Systems and troubleshooting problems
Experience with cloud computing platforms such as AWS or Azure
Superior troubleshooting, advanced debugging and problem-solving skills
Very strong communication skills (Verbal and Written)
Be customer-focused, team-oriented, and motivated, taking ownership of assigned tasks
The ability and desire to work in a fast paced, high intensity environment while retaining a positive, customer centric attitude
ADDITIONAL ASSETS
Security experience and knowledge is highly desirable to include domain expertise: Endpoint Protection, Endpoint Detection & Response, and Managed Security Services.
Experience analyzing application memory dumps
Previous experience working with BlackBerry Enterprise solutions
Previous experience working with managing or developing for iOS, Android, Windows or Linux
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Scheduled Weekly Hours:
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