Ville : Burnaby

Catégorie : Administrative Support/Clerical

Industrie : Insurance

Employeur : Pacific Blue Cross

If you’re someone with a passion for leading the effective administration of consumer complaint resolution and regulatory benefit licensing requirements and are wanting to move into a great career opportunity with a local not-for-profit health insurance provider, we want to hear from you.

Your ability to provide professional administrative support to the Chief Compliance and Risk Officer (CCRO), and the Complaints Officer (CO) help form strategic decision making about customer complaint resolution and ensuring that we are meeting benefit licensing requirements which are key to leading Pacific Blue Cross to be able to provide sustainable healthcare.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

We are now recruiting for a permanent Executive Assistant, Consumer Escalations and Compliance in our Risk and Compliance team. The role will be working hybrid from our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Ways This Position Makes An Impact

The Executive Assistant communicates on an ongoing basis with senior leaders, union officials, and external agencies.

In this role, you would track KPI’s and reporting of consumer complaint resolutions and tracking regulatory licensing requirements of staff.

You would be preparing executive and board reports for the CCRO and CO, and preparing forms, templates, presentations, proposals, reports and manuals for both of the area that this role works closely with.

In this role, you would be scheduling, managing, and attending and taking minutes at the Internal Risk Committee meetings.

This role oversees and monitors the status of open complaints, KPI attainment, adherence to policy and processes, best practices, industry regulations and guidelines and keeps executive leaders updated.

The Executive Assistant researches and compiles statistical data regarding resolutions of complaints and prepares presentations, and composes correspondence for the CCRO and CO.

This role provides administrative support regarding the licensing requirements of PBC licensees and adherence to regulations and guidelines from the Provincial Insurance Council. Support includes tracking of licensees, supervisor, and nominee required activities to stay within compliance and then composing correspondence for the CCRO.

Key Experiences You Bring To This Role

• Minimum 3 years’ experience in the Life and P&C insurance industry or as an Executive Assistant
• Minimum 1 year experience managing sensitive or complex consumer escalations
• Demonstrated experience in MS Office including Outlook, Excel, PowerPoint, SharePoint sites
• Professional experience in customer service in Life and P&C insurance

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Together we can create a healthier British Columbia through teamwork, exceptional service and accountability that will help improve sustainable healthcare.

While we thank all applicants for their interest, only short-listed candidates will be contacted. Applications will be reviewed daily and the position will remain open until filled.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. PBC is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca