Ville : Greater Toronto

Catégorie : See Posting

Industrie : Technology

Employeur : Microsoft

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Customer Engineers (CE’s) provide technical leadership to our customers who use Dynamics 365 and the Power Platform to support their business goals. CE’s support customers in accelerating the pace at which Dynamics 365 and the Power Platform are embraced. Through remote, onsite and dedicated services, CE’s promote growth in customers’ IT environments. As part of Customer Success, the CE partners with Commercial Technical Support and Enterprise Services to strengthen the Connected Customer Experience capability worldwide.

As part of Microsoft’s Customer Success organisation a CE provides various services to our Enterprise customers to increase systems availability, resolve and help prevent critical issues, improve the health of our customers’ environments, and ultimately nurture customers to get the most business value out of Dynamics 365 and the Power Platform. The CE works with experienced technical staff and, increasingly, business process owners for our customers to ensure they have the skills to grow, maintain and troubleshoot their solution in line with Microsoft best practices. When things do go wrong we provide rapid expertise to resolve critical situations.

Furthermore, the CE will partner with internal and external stakeholders to accelerate customer transformation programmes by providing architectural, design and advisory services.

This is a unique opportunity for individuals that possess deep technical or business expertise and are able to understand complex customer challenges their visions and propose realistic solutions, as well as solve technical problems through sound, creative troubleshooting techniques, examining possible workarounds and escalations as required. CE’s set an example of excellence as Microsoft representatives, enhancing the company's image and reputation through credibility, preparation, commitment, teamwork and first-class delivery.

Qualifications

We expect candidates to have experience across one or more of the following technologies (preferably across multiple versions, including on-premise or online deployments):

Microsoft Dynamics 365 Customer Engagement:
• Sales
• Marketing
• Customer Service
• Field Service
Power Platform
• Power Apps
• Power BI
• Power Automate
• Dataverse (Formally the Common Data Service)

• We would like candidates to have already achieved one or more Microsoft Certified Accreditations – Microsoft Dynamics 365 and Power Platform certification – preferred but not required at hire; however completing at least one of these will be expected within 6 months of hire.
• Candidates should be experienced in implementing, customizing, operating, maintaining and/or troubleshooting Dynamics 365 or Power Platform environments, ideally in multiple industries
• Working knowledge of integrations, Azure products and offerings is preferred but not required
• Experience in .NET languages (C#) and JavaScript would be preferred but not required
• Good understanding of application life-cycle management and governance processes is expected
• Proficiency in French and English language is required
• Proficiency in the local language of the country you reside and get hired in is preferred
• Face-to-face customer engagement experience is expected
• Excellent written, oral and presentation skills on both business and technical topics are a must
• Demonstrable strong communication skills with an ability to develop strategic ongoing customer relationships, gain trust and respect
• Enjoy team work, and actively contribute to their peer group as well as our customer account teams
• A drive to learn and keep learning Language Qualification
• English Language: fluent in reading, writing and speaking.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.