Ville : Verdun, Quebec

Catégorie : Technology

Industrie : Telecommunications

Employeur : Bell

Req Id: 356811 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team. 

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

About the team

As part of Bell Business Market’s Client Service organization, the Business Intelligence analysts have the mandate to improve end-to-end customer experience through insights gained from data. The selected individual will apply analytical and statistical techniques to locate the root cause of inefficiencies in processes (people and business). Moreover, they will collaborate with operations team subject matter experts to formulate recommendations for improving Issue Resolution and the overall Customer Experience.

Key Responsibilities

• Design, develop, and support data workflows and scripts for operational and business impact data; create new sets of queries to support business needs and optimize existing workflows.
• Work closely with operations leadership to push the business forward, problem solve, and identify opportunities. Be a go-to expert on the business data, answering high-level questions with robust analysis.
• Develop features using AI/ML frameworks to support operations and improve business processes.
• Present data-driven recommendations to an executive audience.

Critical Qualifications

• Bachelor's degree in Statistics, Mathematics, Computer Science, Engineering or another quantitative discipline.
• Experience with data analysis, and experience in database querying (SQL).
• Experience with one general programing language such as Python, R or Java and some of the most common data science libraries, such as Pandas, NumPy, SciKit-Learn and Matplotlib.

Preferred Qualifications

• Experience designing and executing structured analyses, deriving business insights, and evaluating the impact of business decisions.

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Toronto || Canada : Quebec : Verdun 
Flexible work profile: Mobile
Application Deadline: 04/01/2022

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, QC, Montreal

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Bell, one of Canada's Top 100 Employers.