Purpose

The Director, Employee Voice is a key member of the Performance Development and Culture team and contributes significantly to HR strategies across the organization. This individual leads the development and execution of the Bank’s global employee voice strategy, program and process to elevate how we collect, analyze and action employee feedback across the organization. The incumbent will also be responsible for the design and delivery of training, communication and reporting content and insights to support human resources initiatives and developing recommendations based on key findings.

This global position and function will collaborate with business and HR leaders to deliver a best-in-class employee listening program and methodology that is aligned to business objectives and values.

Accountabilities

• Oversee Scotiabank’s global employee listening program including engagement surveys, lifecycle surveys (e.g., New Hire, Exit, Recruitment and Hiring) and other ad-hoc surveys
• Build an Employee Engagement COE that provides ongoing thought leadership on key trends and leading practices
• Lead the development of comprehensive executive and Board-level reports to demonstrate the results of employee surveys – with a focus on providing sound recommendations based on insights and research
• Lead the design/build/delivery of training, communications and reporting content to support the program
• Work in collaboration with key HR partners across Scotiabank to design, build and implement the supporting processes to administer the surveys and action on results

• As part of our change management practices, chair key governance groups to ensure proper engagement of global partners and to drive behavioural change across the organization
• Collaborate with cross-functional teams to ensure alignment across the Bank’s programs (e.g., Culture, Customer Experience, Global Brand & Customer Insights)
• Manage relationship with the vendor (Qualtrics) and other key partners to build and administer the supporting technology that enables the program
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Education/Experience Required:

• 8+ years of work experience related to HR, including consulting and design innovation experience
• Ability to translate strategy into actionable plans and results.
• Experience with survey design and administration and other research methods to understand employee voice
• Excellent communicator with strong attention to detail, corporate presence and the ability to present large amounts of data clearly and concisely
• Possess intellectual curiosity around ‘best-in-class’ practices (inside and outside the Bank).
• Experience building trust-based relationships and consulting with cross-functional teams in a constantly changing environment
• Demonstrated ability to maintain extreme confidentiality and discretion
• Spanish is considered an asset