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Engagement Manager (Managing Consultant)
Ville : Toronto
Catégorie : Other
Industrie : Technology/Computer Services
Employeur : IBM
Introduction
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!
Your Role and Responsibilities
We are at a tipping point in history where the impact of technology on business is significant enough to transform the whole way that business operates. The convergence of new exponential technologies such as AI, cloud, mobility, automation, IoT, blockchain, and 5G have the power to change business models, reinvent processes, and reimagine the way we all work.
At IBM Consulting, we help clients navigate the scale of change needed to stay ahead and relentlessly innovate along the way. We build strong relationships with clients and co-create solutions at the intersection of strategy, experience, technology, and operations. We act as change agents: empowering clients to both strategize and execute their vision, which allows them to evolve at scale with both speed and clarity.
At IBM iX, the customer and experience transformation group of IBM Consulting, we are renegades and realists who focus on envisioning and creating end-to-end digital solutions that are focused on the end customer. We embody human-centric design and agile methodologies to rethink the way our clients work and engage with their customers and rapidly bring these experience-led digital solutions to life. At IBM iX, you can be part of a team where everything we do drives measurable impact at scale.
Role & Responsibilities:
As an Engagement Manager (Managing Consultant) at IBM iX (under IBM Consulting), you are a trusted advisor that leads the strategy & execution of large, experience-led customer transformation consulting engagements that solve complex and challenging business problems for our most strategic clients. With your agile project management acumen and experience in working in product-centric organizations, you provide leadership to project teams to ensure the successful delivery of digital experience solutions, across multiple channels including web and mobile. These solutions encompass the latest in digital technologies, including AI, cloud, mobility, and automation to deliver market-leading digital experiences. In addition to providing strong delivery leadership, you use your experience in digital transformation to advise our clients and help them understand, react, and predict the changes that digital technology is causing in their respective industries and guide our clients through a human-centric approach to envision the future. In short, you combine your agile delivery leadership and appreciation of experience design, with your business acumen and strategic thinking capabilities to successfully lead the delivery of digital engagements.
Your responsibilities will be two-fold: (1) deliver rapid business value for clients by leading core IBM-client teams; (2) act as a truly collaborative partner for clients (building IBM's imminence and account leadership as a result).
Required Technical and Professional Expertise
Required Qualifications:
Successful candidates will be able to demonstrate the following characteristics:
Preferred Technical and Professional Expertise
Bonus Qualifications:
At IBM, our ways of working define who we are and enables us to deliver on our purpose. As IBMers:
At IBM, we embrace diverse perspectives and are committed to bringing a breadth of perspectives, backgrounds and skills to our work to foster a truly inclusive environment. We strongly encourage applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, Indigenous peoples, people from black and racially-diverse communities, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. IBM is proud to be an equal opportunity employer and is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Must have the ability to work in Canada without sponsorship.
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, our Project Managers excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!
Your Role and Responsibilities
We are at a tipping point in history where the impact of technology on business is significant enough to transform the whole way that business operates. The convergence of new exponential technologies such as AI, cloud, mobility, automation, IoT, blockchain, and 5G have the power to change business models, reinvent processes, and reimagine the way we all work.
At IBM Consulting, we help clients navigate the scale of change needed to stay ahead and relentlessly innovate along the way. We build strong relationships with clients and co-create solutions at the intersection of strategy, experience, technology, and operations. We act as change agents: empowering clients to both strategize and execute their vision, which allows them to evolve at scale with both speed and clarity.
At IBM iX, the customer and experience transformation group of IBM Consulting, we are renegades and realists who focus on envisioning and creating end-to-end digital solutions that are focused on the end customer. We embody human-centric design and agile methodologies to rethink the way our clients work and engage with their customers and rapidly bring these experience-led digital solutions to life. At IBM iX, you can be part of a team where everything we do drives measurable impact at scale.
Role & Responsibilities:
As an Engagement Manager (Managing Consultant) at IBM iX (under IBM Consulting), you are a trusted advisor that leads the strategy & execution of large, experience-led customer transformation consulting engagements that solve complex and challenging business problems for our most strategic clients. With your agile project management acumen and experience in working in product-centric organizations, you provide leadership to project teams to ensure the successful delivery of digital experience solutions, across multiple channels including web and mobile. These solutions encompass the latest in digital technologies, including AI, cloud, mobility, and automation to deliver market-leading digital experiences. In addition to providing strong delivery leadership, you use your experience in digital transformation to advise our clients and help them understand, react, and predict the changes that digital technology is causing in their respective industries and guide our clients through a human-centric approach to envision the future. In short, you combine your agile delivery leadership and appreciation of experience design, with your business acumen and strategic thinking capabilities to successfully lead the delivery of digital engagements.
Your responsibilities will be two-fold: (1) deliver rapid business value for clients by leading core IBM-client teams; (2) act as a truly collaborative partner for clients (building IBM's imminence and account leadership as a result).
- Deliver value for clients (agile team leadership)
- Lead client delivery teams (with team members across product, design and development disciplines)
- Manage end-to-end value for clients - from need identification, to solution exploration, resourcing, scheduling, development and release
- Work with various stakeholders to create and align release timelines (addressing and swiftly resolving risks and issues along the way)
- Influence client satisfaction by finding new ways to add value and build client relationship along the way (also contributes to account building)
- Act as a collaborative partner (account building)
- Develop lasting relationships as a trusted partner with client decision makers (trust built from successful team leadership and successful delivery)
- Help our clients explore disruptive strategies that create business value
- Continuously grow as a trusted partner by researching industry trends, competitive benchmarking, and strategic opportunities to share internally and with clients
- Promote IBM’s growth and eminence by supporting thought leadership and business development activities such as proposal development
- You're a digital delivery aficionado: you leverage your expertise in leading multi-disciplinary, high-performing agile teams (across product, design, and development disciplines) to deliver customer transformation consulting engagements to senior management client stakeholders
- You have strong project management and agile delivery leadership skills, with an ability to build teams across disparate organizations and skill sets, formulate a vision and lead teams to successful delivery
- You take ownership and have a strong attention to detail: you perform quality review of major project deliverables and have high standards and strong dedication to client success and satisfaction
- You have a strong executive presence: you establish credibility in the first client meeting & develop relationships with senior client leaders, and lead work sessions and deliverable presentations with senior client stakeholders.
- You’re a visionary: you establish project vision and objectives with the client with a confident point of view, and lead the proposal team through the development of project scope and approach to solution
- You’re a workshop master: you plan and execute interactive and outcome-driven workshops to capture & document client requirements and develop solution ideas for future digital experiences
- You’re keen on industry and technology trends: You’re a magnet for learning and keeping up with the latest and greatest business and technology trends, and apply this to your work
- You inspire: you mentor and lead junior consultants on proposal and/or delivery teams
Required Technical and Professional Expertise
Required Qualifications:
Successful candidates will be able to demonstrate the following characteristics:
- Bachelor's degree in one of the following areas: business, computer science or engineering
- 5-7 years of experience in consulting, technology, or related field, with experience in user-centric digital engagements
- One or more agile certifications (e.g. SAFe Program Consultant, SAFe Product Owner/Product Manager), and/or relevant experience leading agile and/or SAFe project teams
- Deep understanding of the software development lifecycle & agile delivery principles
- The ability to articulate leading business issues and trends and the impact technology has on businesses
- Exceptional communication skills (verbal/written) with the ability to articulate complex ideas to all levels of an organization
- Proficient in Microsoft Office Suite (PowerPoint and Excel) and agile delivery management tools (e.g. Confluence and Jira)
Preferred Technical and Professional Expertise
Bonus Qualifications:
- Masters degree or equivalent
- Fluent in French
- An entrepreneurial, team-focused culture, that focuses on employee well-being and inclusion, with constructive feedback and continuous learning opportunities, including leadership development through IBM’s Leadership Academy
- Competitive compensation, comprehensive benefits, and flexible work arrangements. We continue to expand our benefits and programs, offering some of the best support, guidance, and coverage for a diverse employee population
- A brand-new IBM office situated in the heart of downtown Toronto at 16 York Street (opening December 2021)
At IBM, our ways of working define who we are and enables us to deliver on our purpose. As IBMers:
- We build client trust
- We collaborate to succeed
- We grow with endless curiosity
- We innovate with purpose
- We deliver with impact
- We embrace diverse perspectives (see more below)
At IBM, we embrace diverse perspectives and are committed to bringing a breadth of perspectives, backgrounds and skills to our work to foster a truly inclusive environment. We strongly encourage applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, Indigenous peoples, people from black and racially-diverse communities, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. IBM is proud to be an equal opportunity employer and is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Must have the ability to work in Canada without sponsorship.
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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