Ville : Toronto

Catégorie : Other

Industrie : Professional Services

Employeur : BGIS

Who are we?

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 7,200 globally, we focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

Through our shared values, we focus on building a sustainable future, diversity and belonging, and providing continuous learning and development.

What will you gain as a student or new graduate?

Our student programs and new graduate opportunities offer a chance to explore BGIS from the inside:

• Mentoring Experience
• Job Shadowing
• On-the-Job Learning
• Leadership Networking
• Industry and Client Experience
• Future Leaders Program
• Peer Networking Events

Summer Intern – Operations Analyst

The Intern - Operations Analyst carries out benchmarking and measurement of key processes and establishes targets for field personnel to meet service delivery objectives.  The intern will also prepare and deliver reporting and training to both customers and internal staff on business objectives and programs and will initiate and supervise continuous improvement projects.

Start Date: May 2022

End Date: August 2022

Location: Remote

KEY DUTIES & RESPONSIBILITIES

• Identify and develop standard business requirement specifications for functions, processes and/or programs which may include call center, maintenance management, annual building inspection, procurement and purchasing, technology system remediation and development, and construction and renovation projects.
• Interface with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional problems.  Liaises with information technology system administrators (Computer Maintenance Management System, Annual Building Inspection, Oracle Financials) to resolve field issues, as required.
• Establish internal and external reporting systems, may set appropriate targets for field personnel; audit, measure and manage adherence to targets and develop & implement training sessions for field personnel & customers on O&M, Procurement and Purchasing initiatives.
• Develop and distribute key process metrics and information to internal customers
• Develop and deliver procurement scorecard and analyze metrics to determine and implement improvement opportunities
• Train field personnel and system users in the correct operation of business tools, processes and procedures
• Perform ad hoc audits and reporting of key business issues pertaining to client operations
• Provide support to marketing during response to RFP developments
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

Knowledge & Skills

• Currently enrolled in an accredited university or college program, or graduated in January/April 2021. 
• Previous experience with facility and/or project management services
• Knowledge of Maintenance Management and procurement strategies for the acquisition facilities management services
• Excellent skills in developing internal reporting systems, benchmarking and target setting
• Excellent verbal/written communication, interpersonal and presentation skills
• Excellent analytical and problem solving skills
• Excellent computer skills including a strong understanding of Oracle Financials and Computerized Maintenance Management Systems
• Strong Process mapping and documentation skills
• Familiarization with ISO documentation standards
• Financial and costing appreciation
• Knowledge of Invoicing structures
• Some project management experience
• Strong organizational skills
• Strong skills in business administration